At a Glance
- Tasks: Join a busy team as an Office Administrator, handling customer service and operational support.
- Company: Proactive Global, a dynamic employer committed to equality and teamwork.
- Benefits: Competitive hourly rate, Monday to Friday hours, and immediate start available.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Be the backbone of the office, ensuring smooth operations and excellent customer service.
- Qualifications: Previous admin or customer service experience, strong IT skills, and great communication.
The predicted salary is between 12 - 13 £ per hour.
We are seeking a highly organised and proactive Administrator to join our clients busy team in Wollaston. This is a varied role that combines customer service, administration, order processing, and operational support. The successful candidate will play a key role in ensuring the smooth day-to-day running of the office while providing excellent support to customers, management, and internal departments. The ideal candidate will possess strong communication skills, excellent attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Duties and Responsibilities
- Customer Service & Reception
- Answer incoming telephone calls professionally and direct enquiries to the appropriate department.
- Manage and respond to customer emails in a timely and efficient manner.
- Welcome visitors and provide general reception support.
- Take accurate messages and ensure they are communicated promptly.
- Act as a first point of contact for customer enquiries and provide excellent customer service.
- Administration & Data Management
- Maintain and update customer records accurately within Dynamics 365.
- Input and process sales orders on Dynamics 365.
- Prepare and send customer documentation including: Product data sheets, Quotations, Order acknowledgements and confirmations.
- Ensure all administrative records are accurate, up to date, and compliant with company procedures.
- Provide general administrative support across departments as required.
- Order Processing & Logistics
- Process customer orders and prepare documentation for dispatch.
- Allocate and schedule customer orders for shipment.
- Liaise with internal teams to ensure orders are fulfilled accurately and on time.
- Book deliveries through external haulier and courier portals.
- Monitor delivery schedules and communicate updates to customers where required.
- Support the Goods Out function to ensure efficient dispatch.
- Support
- Provide administrative support to the Office Manager and Procurement team.
- Assist management with reporting, data entry, and document preparation.
- Support continuous improvement of administrative processes and procedures.
- Work collaboratively with all departments to ensure smooth operational workflows.
Skills and Experience
- Previous experience in an administrative, office support, or customer service role.
- Strong IT skills, including Microsoft Office (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
- Strong organisational and time-management skills.
- Ability to prioritise workload and work independently.
- Professional and friendly telephone manner.
Additional Info
- Hours: Monday to Friday 8.00am-4.30pm
- Rate: £12.71 - £13.50 per hour
- Start Date: ASAP
Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Office Administrator in Northampton employer: Proactive Global
Join a dynamic team in Wollaston as an Office Administrator, where your organisational skills will shine in a supportive and collaborative work environment. We prioritise employee growth and offer opportunities for professional development, ensuring that you can thrive in your role while contributing to the smooth operation of our office. With a focus on excellent customer service and a commitment to equality, we provide a rewarding workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator in Northampton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and polished for your interview. First impressions matter, and showing up well-dressed can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Office Administrator in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Office Administrator role. Highlight your relevant experience in administration and customer service, and don’t forget to showcase your strong IT skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of your organisational skills and attention to detail. We love seeing your personality come through!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We appreciate a friendly tone that still gets the job done!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Proactive Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties like customer service, order processing, and administration. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since strong communication is a must for this role, prepare examples that showcase your ability to handle customer inquiries and manage multiple tasks. Practise articulating your thoughts clearly and confidently, as this will demonstrate your suitability for the position.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific instances where you successfully juggled multiple responsibilities in a fast-paced environment, as this will highlight your organisational prowess.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or operational processes. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
