At a Glance
- Tasks: Lead client accounts, ensuring smooth delivery and resolving issues proactively.
- Company: Dynamic company focused on customer satisfaction and service excellence.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Fast-paced role with opportunities to learn and grow in the fire safety industry.
- Why this job: Join us to build strong relationships and make a real impact in account management.
- Qualifications: A level standard, experience in account management, and strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Account Manager
We are looking for an Account Manager to operate as the lead point of contact for any and all matters specific to your accounts and to provide cover for other Account Managers during periods of holiday or absence.
Key Responsibilities
- Ensuring timely, successful, and efficient delivery of our products according to customer needs.
- Customer interface.
- Effective resolution of site issues before they become problems for the contractor and/or client.
- Maintain a culture of service excellence.
- Building and maintaining strong, long-lasting customer relationships.
- Commercial awareness to maximise profitability without impacting customer satisfaction.
- Provision of sales information to Finance.
- Provision of compliance certification to enable project sign off.
- Maintain accurate programme trackers.
- Attendance at daily production meetings.
- Ad hoc duties as requested by Line Manager.
Person Specification
Preferred Qualifications
- A level standard of equivalent.
Experience/ /Knowledge
- Proven experience of Account Management/customer service.
- Project management skills.
- Strong commercial awareness
- Preferable basic contract law knowledge, experience of working with contractors or local authorities, experience of the fire safety industry, building/refurbishment industries.
- Knowledge of the fire safety regulations, specifically related to the installation of fire doors.
- Good client facing skills and the ability to command respect in a meeting.
Skills
- Proficient in word, excel, Microsoft Office and CRM
- Excellent communication, negotiation and listening skills.
- Excellent problem solving skills
- Ability to work well under pressure and to deadlines.
- Ability to juggle multiple projects whilst maintaining sharp attention to detail
- Be able to build strong working relationships with a wide range of people.
- Respond positively to requests for help or information
- Team focussed
- Organised and able to meet tight deadlines
- Only candidates based in UK and eligible to work in UK are allowed
Manager, Account Executive employer: Proactive Global
Proactive Global is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Bristol. Employees benefit from ongoing professional development opportunities, competitive salaries, and a commitment to work-life balance, making it an ideal place for those looking to grow their careers in mechanical design and automation.
