At a Glance
- Tasks: Manage key customer relationships and ensure operational excellence in a remote role.
- Company: Dynamic company focused on cargo warehouse solutions with a collaborative culture.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Join a fast-paced environment with opportunities to mentor and lead teams.
- Why this job: Be the vital link between customers and teams, driving satisfaction and service excellence.
- Qualifications: Technical background, strong communication skills, and experience in account management.
The predicted salary is between 70000 - 70000 £ per year.
The Senior Account Manager is responsible for managing key customer relationships within the client's cargo warehouse environment, ensuring operational excellence, service delivery performance and commercial growth. The role acts as the primary interface between customer and internal design and delivery teams.
Job Activities
- Customer Account Management
- Act as the senior point of contact for assigned cargo customer(s).
- Develop strong relationships with customer’s key stakeholders; management and operations staff.
- Manage and report customer service performance against agreed Service Level Agreements (SLAs) and KPIs.
- Lead regular operational review meetings with customers.
- Handle escalations, service recovery actions, and customer complaints professionally and efficiently.
- Identify opportunities to enhance customer satisfaction and retention.
- Operational Coordination between multiple project and service activities.
- Liaise daily with warehouse operations teams to ensure smooth cargo handling activities alongside maintenance and project works.
- Drive continuous improvement initiatives within warehouse operations.
- Commercial & Contract Management
- Manage customer contracts, service agreements, and pricing structures.
- Support commercial negotiations and renewals.
- Analyse account profitability and operational costs.
- Identify opportunities for revenue growth and service expansion.
- Compliance & Safety
- Ensure compliance with UK aviation security regulations and cargo handling standards.
- Promote adherence to health & safety policies and operational procedures.
- Maintain awareness of industry regulations including customs, dangerous goods, and security requirements.
- Performance & Reporting
- Produce operational and commercial performance reports.
- Monitor KPIs including service quality, turnaround times, accuracy, and customer satisfaction.
- Present performance data to senior management.
- Drive corrective actions where performance gaps are identified.
- Leadership & Stakeholder Management
- Provide leadership support to customer service and operational teams.
Essential Requirements
- Collaborate cross-functionally with operations, security, finance, and commercial departments.
- Mentor junior account managers or customer service staff where applicable.
- Technical/Engineering background preferably from materials handling and lift background with commercial and financial/cost management skills.
- Detailed knowledge of UK Health and Safety and the application and use within UK construction industry backed by IOSH or equivalent formal H&S qualifications.
- Confident negotiator with excellent communication skills.
- Capable to prioritise and plan work schedules in advance.
- Communicate precisely both in writing and verbally.
- Develop team members to achieve high levels of customer satisfaction.
- Computer literate with good level knowledge of Microsoft Office/Project.
- Capable of working across a multiple project portfolio (5-20 concurrent projects).
Senior Account Manager in Heathrow employer: Proactive Global
As a Senior Account Manager at our company, you will thrive in a dynamic remote work environment that prioritises operational excellence and customer satisfaction. We offer a supportive culture that fosters professional growth through mentorship and continuous improvement initiatives, alongside competitive benefits that enhance work-life balance. Join us to be part of a team that values your contributions and empowers you to drive meaningful change in the cargo warehouse sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Heathrow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their key stakeholders and how you can enhance customer satisfaction. This will show you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your negotiation skills! As a Senior Account Manager, you'll need to be confident in discussions about contracts and pricing. Role-play with a friend or mentor to get comfortable with these conversations before the real deal.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you're serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace Senior Account Manager in Heathrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in managing customer relationships and any relevant achievements that showcase your operational excellence and service delivery skills.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that demonstrate your ability to handle escalations, manage contracts, and drive continuous improvement initiatives.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate precisely. Whether it’s in your writing or how you present your experiences, clarity and professionalism are essential.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Proactive Global
✨Know Your Customer
Before the interview, research the company's key customers and their specific needs. Understanding their cargo warehouse environment and how the company meets those needs will help you demonstrate your ability to manage relationships effectively.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations you've successfully led. Highlight your approach to resolving conflicts and how you’ve managed service agreements or pricing structures. This will show that you're not just a good communicator but also a confident negotiator.
✨Demonstrate Operational Excellence
Be ready to discuss how you've driven continuous improvement initiatives in previous roles. Share specific metrics or KPIs you've improved and how you ensured compliance with safety regulations. This will illustrate your commitment to operational excellence.
✨Prepare for Performance Reporting
Familiarise yourself with how to produce and present performance reports. Be prepared to discuss how you monitor KPIs and drive corrective actions when gaps are identified. This shows that you understand the importance of data in managing customer accounts.
