At a Glance
- Tasks: Deliver top-notch tech support to VIPs and executives, ensuring a seamless experience.
- Company: Join a forward-thinking organisation that values exceptional service and innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Be the go-to tech guru for high-profile users and make a real difference.
- Qualifications: Experience with Windows, Office 365, and strong problem-solving skills required.
The predicted salary is between 45000 - 60000 £ per year.
We are seeking an experienced, customer-focused White Glove / VIP IT Support Engineer to provide premium technical support to senior executives, VIP stakeholders, and high-profile users across our organisation. This is more than a traditional IT support role. You'll act as a trusted technology partner, delivering proactive, discreet, and highly personalised support while ensuring an exceptional end-user experience at every interaction.
Key Responsibilities
- Provide dedicated white glove support to executives, leadership teams, and VIP users.
- Resolve complex hardware, software, networking, and collaboration technology issues.
- Manage executive office technology, conference room systems, and critical business events.
Expected Technical Experience:
- Microsoft Windows o/s (Windows 10) working knowledge of build, configuration and registry settings.
- Desktop hardware architecture.
- SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting.
- Microsoft Office suite configuration, templates, macros, add-ins, advanced features and user preference configuration.
- Office 365, TEAMs, Exchange On-line, One Drive and SharePoint.
- Active Directory basic administration, Group Policy.
White Glove / VIP Support Engineer employer: Proactive Appointments
Proactive Appointments is an excellent employer, offering a dynamic work culture that prioritises collaboration and innovation. With a focus on employee growth, you will have the opportunity to lead significant projects like the Procentia IntelliPen implementation, while enjoying the flexibility of hybrid working arrangements in vibrant locations such as London or Yorkshire. Join us to make a meaningful impact in the pensions sector and advance your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land White Glove / VIP Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a White Glove / VIP Support Engineer role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience with Microsoft Windows, SCCM, and Office 365. Make sure they know you’re not just another IT support person; you’re a tech partner ready to deliver exceptional service.
✨Tip Number 3
Prepare for the unexpected! In interviews, be ready to tackle hypothetical scenarios related to complex tech issues. Think about how you'd handle a high-pressure situation with a VIP user and be ready to share your thought process.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly gives you a better shot at landing that dream job. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace White Glove / VIP Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the White Glove / VIP Support Engineer role. Highlight your customer-focused approach and any relevant technical expertise to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about providing premium support and how your background makes you an ideal candidate for this unique position.
Showcase Your Technical Skills:Don’t forget to mention your experience with Microsoft Windows, Office 365, and other relevant technologies. We want to see how your technical know-how can help us deliver exceptional support to our VIP users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Proactive Appointments
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows, Office 365, and SCCM. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is all about providing premium support, think of examples where you've gone above and beyond for a customer. Highlight your ability to remain calm under pressure and how you ensure a positive experience for high-profile users.
✨Prepare for Scenario-Based Questions
Expect questions that put you in the shoes of a VIP user facing a tech issue. Practice articulating your thought process and how you would approach resolving their problems while maintaining discretion and professionalism.
✨Demonstrate Your Proactive Approach
Talk about times when you've anticipated potential tech issues before they became problems. This shows that you're not just reactive but also proactive in ensuring smooth operations for executives and stakeholders.
