Proactive Appointments is seeking an experienced Service Desk Manager to lead and develop a busy MSP Service Desk in Walton-on-Thames. You will manage 6-8 Service Desk Engineers, ensuring high-quality IT support, strong customer service and KPI performance.
Key responsibilities include coaching the team, SLA monitoring, incident escalation, ITIL alignment and driving continual service improvement while producing senior management reports. A customer-focused, collaborative lead is essential.
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Service Desk Manager: Lead MSP Support & SLA Excellence in Walton-on-Thames employer: Proactive Appointments
Join a dynamic team as an IT Support Analyst in the vibrant area near Stamford, where you will benefit from a supportive work culture that prioritises employee growth and development. With a competitive salary and an impressive benefits package including hybrid working options, private medical and dental care, and a subsidised gym membership, this role offers a fulfilling and rewarding career path in a company that values its employees.
