Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with technical issues and solve complex problems.
- Company: Join a growing team focused on delivering excellent customer support.
- Benefits: Enjoy hybrid working options and a competitive salary of £28,000-£30,000.
- Why this job: Be part of a collaborative environment where your problem-solving skills shine.
- Qualifications: Customer-focused with a technical background; experience in customer service is a plus.
- Other info: Only suitable applicants will be contacted for interviews.
The predicted salary is between 24000 - 30000 £ per year.
Job Description
Tier 2 Customer Support Specialist
Permanent
£28,000-£30,000
Newcastle Upon Tyne
Hybrid Working
We’re looking for a Tier 2 Customer Support Specialist to join our growing team. You’ll play a key role in making sure our clients get fast, friendly, and effective support when they run into technical issues.
This isn’t just a helpdesk job. You’ll be involved in solving more complex problems, working with developers, and supporting the applications our customers rely on every day.
What We’re Looking For
You don’t have to be a software expert—but a technical background helps. More importantly, we’re looking for someone who is:
-
Customer-focused, with excellent communication skills
-
A problem solver who likes seeing an issue through to the end
-
A team player with a flexible and can-do attitude
-
Comfortable working in a fast-paced, collaborative environment
Ideally, you’ll have:
- A proven track record of working in a customer service / support environment
-
Experience working with ASP.NET and C#
- Good understanding of SQL databases
-
A technical qualification (HND or Degree level preferred)
-
Confidence dealing with customers on the phone, via email, and in meetings
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
Tier 2 Customer Support Specialist employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 2 Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the common technical issues that customers face in customer support roles. This will not only help you understand the challenges but also allow you to demonstrate your problem-solving skills during interviews.
✨Tip Number 2
Brush up on your knowledge of ASP.NET, C#, and SQL databases. Even if you're not a software expert, having a solid understanding of these technologies will show that you're proactive and ready to tackle complex problems.
✨Tip Number 3
Practice your communication skills by engaging in mock customer interactions. This will help you convey information clearly and effectively, which is crucial for a role that involves direct customer contact.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Tier 2 Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Tier 2 Customer Support Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service or technical support roles you've held. Mention specific examples where you successfully resolved complex issues or worked collaboratively with a team.
Showcase Technical Skills: If you have experience with ASP.NET, C#, or SQL databases, make sure to include this in your application. Provide examples of how you've used these technologies in past roles to demonstrate your technical background.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Use it to explain why you're a great fit for the position and how your customer-focused approach will benefit their team.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved complex customer issues. Highlight your thought process and the steps you took to reach a solution, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, as you'll need to communicate effectively with customers who may not have a technical background.
✨Demonstrate Your Team Player Attitude
Be prepared to share experiences that showcase your ability to work collaboratively. Discuss how you've supported colleagues or contributed to team projects, as this will highlight your flexibility and can-do attitude.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of ASP.NET, C#, and SQL databases before the interview. Even if you're not an expert, showing that you have a basic understanding of these technologies will reflect your commitment and readiness for the role.
