Proactive Appointments is seeking a skilled Service Desk Team Leader to drive operational excellence at their IT Service Desk in Thatcham. This role involves hands-on leadership, coaching engineers, and improving service quality while ensuring outstanding customer service.
Your responsibilities will include managing day-to-day team performance, promoting ITIL best practices, and collaborating closely with engineering teams to enhance incident management. The position is office based, requiring on-site presence five days a week.
#J-18808-LjbffrService Desk Team Lead: Lead, Coach & Elevate IT Support in Thatcham employer: Proactive Appointments
Proactive Appointments is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration in the Financial Services sector. With a strong emphasis on employee growth, we provide ample opportunities for professional development and skill enhancement, all while enjoying the flexibility of a hybrid working model. Our supportive culture encourages teamwork and values each individual's contributions, making it a rewarding place to build your career.
