At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for diverse business clients.
- Company: Join a growing Managed Services team in a supportive, collaborative environment.
- Benefits: Competitive salary, 24 days leave, birthday off, and career progression opportunities.
- Other info: Dynamic workplace with training opportunities and a focus on employee well-being.
- Why this job: Kickstart your IT career while working with exciting technologies and helping others.
- Qualifications: 1-2 years of IT support experience and strong problem-solving skills.
The predicted salary is between 28000 - 29000 £ per year.
Overview
Are you passionate about technology and delivering exceptional customer service?
We're looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients.
This is an excellent opportunity for someone with 1-2 years' IT support experience who is looking to develop their technical skills within a supportive, collaborative environment.
Location
Maidenhead, Berkshire
Salary
Responsibilities
- Providing first-line technical support via phone, email and remote support tools.
- Managing user accounts across Active Directory and Microsoft 365.
- Troubleshooting Windows 10/11 and Microsoft Office issues.
- Supporting networking fundamentals, including DNS, DHCP and email-related issues.
- Managing support tickets in line with Service Level Agreements (SLAs), ensuring effective prioritisation and queue management.
- Assisting with device builds, deployments and general system maintenance.
- Accurately documenting incidents, resolutions and updates within the ticketing system.
- Escalating more complex issues where required while maintaining ownership through to resolution.
About You
You'll have a genuine enthusiasm for IT, enjoy solving technical problems and thrive in a customer-focused environment.
Essential Skills & Experience
- 1-2 years' experience in an IT Support or Managed Service Provider (MSP) environment (strong candidates with transferable experience will also be considered).
- Excellent communication and customer service skills.
- Strong troubleshooting and problem-solving abilities.
- Ability to prioritise workload and manage multiple support requests.
- Technical Knowledge
You'll have experience with
- Active Directory
- Windows Server (2012 onwards)
- Windows 10/11
- Microsoft Office
- Microsoft 365 Administration
- Networking fundamentals (DNS, DHCP and email)
Experience with any of the following would be advantageous
- Microsoft Intune
- Microsoft Entra ID
- Microsoft Teams
- Share Point Online
- Vo IP systems (particularly Gamma)
- Apple device support
- Connect Wise
- ITIL Foundation, Comp TIA A+/Network+ or Microsoft certifications
- What’s on Offer
- Competitive salary of £28,000-£29,000
- 24 days annual leave plus Bank Holidays
- Birthday off every year
- Company pension
- Holiday buy-back scheme
- Employee Assistance Programme
- Rewards & Recognition scheme
- Free on-site parking
- Supportive team environment with opportunities for training and career progression
If you're looking to build your career within a fast-paced Managed Services environment and enjoy working with a variety of technologies, we'd love to hear from you.
Apply today and take the next step in your IT career.
#J-18808-Ljbffr
Service Desk Engineer in Thatcham employer: Proactive Appointments
Proactive Appointments is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration in the Financial Services sector. With a strong emphasis on employee growth, we provide ample opportunities for professional development and skill enhancement, all while enjoying the flexibility of a hybrid working model. Our supportive culture encourages teamwork and values each individual's contributions, making it a rewarding place to build your career.
