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For Companies At a Glance
- Tasks: Resolve technical issues and provide guidance on Back End technologies.
- Company: Join a dynamic team focused on platform and data integrity.
- Benefits: Enjoy hybrid working and a 12-month contract with growth opportunities.
- Why this job: Be the voice of the customer and influence product improvements.
- Qualifications: Bachelor's in Computer Science or 1+ years in technical support required.
- Other info: Proactive Appointments is an equal opportunities organisation.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Technical Support – SQL, JavaScript & Unix
Our client is looking for a Technical Support Engineer with strong experience on Back End technolgies. You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs.
Inside IR35
Hybrid working
12 months
You will be the voice of the customer in product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements. For which team is this role you will be joining the team named Platform Technologies. The team is responsible for the platform and data integrity.
Key skills & experience
- A Bachelor's in Computer Science (or related technical degree) or 1+ years of related experience within a technical support environment.
- An understanding of Object-oriented programming languages like Java.
- Knowledge of the components in the web applications stack.
- Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
- Linux/Unix.
- Good Experience with relational databases (e.g. MySQL, Oracle).
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
Technical Support - Back End employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support - Back End
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL, JavaScript, and Unix. Having hands-on experience or projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Engage with online communities or forums related to technical support and back-end technologies. Networking with professionals in the field can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've resolved technical issues or provided customer support. Being able to articulate your problem-solving process will demonstrate your capability to handle challenges effectively.
✨Tip Number 4
Research the company and its products thoroughly. Understanding their platform and data integrity initiatives will allow you to tailor your discussions during interviews, showing that you're genuinely interested in contributing to their success.
We think you need these skills to ace Technical Support - Back End
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Engineer position. Familiarise yourself with the key skills mentioned, such as SQL, JavaScript, and Unix.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support and back-end technologies. Emphasise your knowledge of object-oriented programming and relational databases, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've resolved challenging issues in previous roles, demonstrating your ability to provide technical guidance.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL, JavaScript, and Unix during the interview. Be prepared to discuss specific projects or challenges you've faced using these technologies, as this will demonstrate your hands-on expertise.
✨Understand the Role of Customer Advocacy
Since you'll be the voice of the customer, it's crucial to convey your understanding of customer needs and how you can represent them in product and development discussions. Share examples of how you've successfully advocated for customers in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to encounter technical problem-solving scenarios during the interview. Practice articulating your thought process when troubleshooting issues, as this will showcase your analytical skills and ability to think on your feet.
✨Demonstrate Your Team Collaboration Skills
The role involves working closely with various teams, so be ready to discuss your experience in collaborative environments. Highlight instances where you've contributed to team success or improved processes through teamwork.
