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- Tasks: Lead and develop IT support teams across EMEA, ensuring service excellence and best practices.
- Company: Dynamic company with a focus on innovative IT infrastructure solutions.
- Benefits: Remote/hybrid work options, competitive salary, and opportunities for travel.
- Why this job: Make a real impact in shaping the future of IT support across diverse cultures.
- Qualifications: Experience in Service-Desk standardisation and strong leadership skills required.
- Other info: Join a fast-paced environment with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Remote/Hybrid options available - EMEA travel required.
The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership.
You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape.
Key Responsibilities- Lead and develop regional IT support teams across multiple EMEA sites.
- Take ownership of:
- ITSM (ServiceNow) - process ownership and optimization
- Infrastructure Monitoring Escalation (SolarWinds)
- Desktop/Software Deployment (SCCM)
- Client Patching Operations & local SecOps
- Proven experience in Service-Desk Standardization and Best Practice
- ServiceNow ITSM (preferred) or similar ITSM tools
- SCCM (preferred) or comparable deployment platforms
- Vendor/Procurement & Client Management
- Client Patch Management and basic SecOps understanding
- Windows 10/11 Client Support expertise
- Experienced in working within truly international teams
- Strong soft skills and emotional intelligence
- Calm under pressure; resilient in high-intensity situations
- Proactive, pragmatic, and solutions-oriented
- Outstanding communication skills
- Flexible, adaptable, and driven
- Ability to explain complex technical issues in clear, business-friendly terms
Infrastructure Support Manager in Swanley employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Manager in Swanley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience with ITSM and team leadership. Show them you’re the perfect fit for their dynamic environment!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the Infrastructure Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Infrastructure Support Manager in Swanley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Infrastructure Support Manager. Highlight your experience with ITSM tools like ServiceNow and any leadership roles you've held in the past. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've driven best practices in previous roles, and don’t forget to mention your international experience.
Showcase Your Soft Skills: We value strong communication and emotional intelligence just as much as technical skills. In your application, give us a glimpse of how you handle high-pressure situations and lead diverse teams. This will set you apart from the crowd!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at Proactive Appointments
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ITSM tools like ServiceNow and SCCM. Be ready to discuss how you've optimised processes in the past, as this role is all about driving best practices across EMEA.
✨Showcase Your Leadership Skills
Since you'll be overseeing local support teams, it's crucial to demonstrate your people leadership experience. Prepare examples of how you've led diverse teams and fostered collaboration in high-pressure situations.
✨Communicate Clearly and Confidently
This role requires translating complex technical issues into business-friendly terms. Practice explaining your past projects or challenges in a way that anyone can understand, highlighting your outstanding communication skills.
✨Be Ready for Travel Talk
With significant travel required across EMEA, be prepared to discuss your flexibility and adaptability. Share any previous experiences where you've successfully managed operations across different cultures and geographies.
