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For Companies At a Glance
- Tasks: Manage the billing process and resolve customer queries in a dynamic telecoms environment.
- Company: Join a forward-thinking company that values detail and accuracy.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive workplace.
- Why this job: Be part of a team that makes a real difference in customer satisfaction.
- Qualifications: Strong Excel skills and experience with billing systems are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a detail-oriented Telecoms/IT Billing Specialist/Administrator to join our team. You will be responsible for managing the end-to-end billing process - importing data, resolving rejected records, entering new records, and ensuring invoices are accurate and delivered on time. This role requires strong analytical, communication, and problem-solving skills, alongside experience with billing systems and telecoms technologies. You will also play a key role in supporting customers by resolving billing queries effectively.
Key Responsibilities
- Billing Operations: Manage the full billing cycle, including invoice generation, validation, and distribution.
- Query Resolution: Address customer billing inquiries via phone, email, and other channels, ensuring prompt and accurate resolution.
- Data Management: Enter and maintain accurate billing records within the aBILLity Billing Platform.
Skills & Qualifications
- Excel Proficiency: Advanced Excel knowledge, including Pivot Tables and VLOOKUPs.
- Technical Skills: Proficiency in billing software/systems; understanding of telecoms infrastructure and services.
- Analytical Skills: Ability to analyse data, identify discrepancies, and resolve billing issues.
- Communication: Excellent verbal and written communication skills for liaising with customers and colleagues.
- Problem-Solving: Strong ability to investigate and resolve complex billing queries.
- Administrative Skills: Proven experience in administrative tasks related to billing and data management.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
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Billing Analyst - HYBRID WORKING in Sussex employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Analyst - HYBRID WORKING in Sussex
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms and IT sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Brush up on your billing systems knowledge and be ready to discuss how you've tackled billing queries in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your Excel skills! Be prepared to demonstrate your proficiency with Pivot Tables and VLOOKUPs during interviews. We love seeing candidates who can handle data like a champ!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for detail-oriented folks like you to join our team!
We think you need these skills to ace Billing Analyst - HYBRID WORKING in Sussex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with billing systems and telecoms technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your analytical and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Billing Analyst role. Share specific examples of how you've resolved billing queries or managed billing processes in the past.
Show Off Your Excel Skills: Since advanced Excel knowledge is key for this role, make sure to mention your proficiency with Pivot Tables and VLOOKUPs. If you have any relevant projects or experiences, include those to demonstrate your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Proactive Appointments
✨Know Your Billing Systems
Make sure you brush up on your knowledge of billing software and telecoms technologies. Familiarise yourself with the aBILLity Billing Platform if possible, as this will show your potential employer that you're proactive and ready to hit the ground running.
✨Excel Skills on Display
Since advanced Excel skills are crucial for this role, be prepared to discuss your experience with Pivot Tables and VLOOKUPs. You might even want to bring examples of how you've used these tools in past roles to solve problems or streamline processes.
✨Prepare for Query Resolution Scenarios
Think about common billing queries you’ve encountered and how you resolved them. Be ready to share specific examples during the interview, as this will demonstrate your problem-solving skills and ability to communicate effectively with customers.
✨Showcase Your Analytical Mindset
Highlight your analytical skills by discussing how you've identified discrepancies in billing data before. Prepare to explain your thought process and the steps you took to resolve any issues, as this will illustrate your attention to detail and critical thinking abilities.