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- Tasks: Provide top-notch support to users and admins, ensuring a smooth experience on the platform.
- Company: Join a forward-thinking company that values customer advocacy and support excellence.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to shape best practices.
- Why this job: Be the voice of the customer and make a real difference in user experience.
- Qualifications: Experience in technical support and a passion for helping others.
- Other info: 12-month contract with opportunities for growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for a Technical Support Engineer to start ASAP on a long term contract. You will be a Customer Advocate providing support to users / administrators of their platform. You will be contributing to the growth of best practices for delivery of support services.
Hybrid working
Duration - 12 months
Inside IR35
Skills
Technical Support Engineer - UX in Surrey employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - UX in Surrey
✨Tip Number 1
Get to know the company inside out! Research their platform, understand their values, and be ready to discuss how you can enhance user experience. This shows you're genuinely interested and prepared.
✨Tip Number 2
Practice your problem-solving skills! As a Technical Support Engineer, you'll need to think on your feet. Try mock scenarios with friends or family to sharpen your ability to troubleshoot effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Technical Support Engineer - UX in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and UX. We want to see how you've helped users in the past, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about providing support and how you can contribute to our best practices. Keep it friendly and engaging!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky support issues before. We love seeing how you think on your feet and help users get back on track.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to see your application and get you into the process quickly. Don’t miss out!
How to prepare for a job interview at Proactive Appointments
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the platform you'll be supporting. Dive into its features, common issues users face, and how to troubleshoot them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Advocacy Skills
As a Technical Support Engineer, being a customer advocate is key. Prepare examples of how you've successfully resolved user issues in the past. Highlight your communication skills and how you’ve gone above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Best Practices
Research best practices in technical support and UX. Be ready to discuss how you can contribute to improving support services. This shows that you’re not just looking to fill a role but are genuinely interested in enhancing the user experience.
✨Prepare for Hybrid Working Questions
Since this role involves hybrid working, think about how you manage your time and productivity in such an environment. Be prepared to discuss your strategies for staying connected with the team and ensuring effective communication while working remotely.