At a Glance
- Tasks: Provide remote IT support and troubleshoot a variety of technical issues.
- Company: Join a growing IT managed services provider with a supportive team.
- Benefits: Competitive salary, flexible remote work, and opportunities for career growth.
- Other info: Dynamic role with exposure to enterprise-level environments and ongoing training.
- Why this job: Kickstart your IT career while working with cutting-edge Microsoft technologies.
- Qualifications: Customer-focused attitude and a passion for technology.
The predicted salary is between 30000 - 35000 € per year.
A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment.
Key Responsibilities
- Provide remote IT support via phone, email, and remote tools
- Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues
- Log, manage, and resolve tickets with accurate documentation
- Escalate complex issues to 2nd/3rd line support teams
- Support Microsoft 365, Entra ID, and Intune administration
- Assist with onsite support visits and project work when required
- Maintain and update knowledge base documentation
- Ensure SLA targets and service quality are met
Service Desk Engineer (Level 1) in Surrey employer: Proactive Appointments
As a Level 1 Service Desk Engineer with our dynamic IT managed services provider, you'll enjoy a supportive and collaborative work culture that prioritises employee growth and development. With the flexibility of a home-based role complemented by monthly office attendance in Godalming, you will have the opportunity to engage with cutting-edge Microsoft technologies while being part of a team that values customer service and technical curiosity. We offer competitive salaries, comprehensive training, and a clear path for career advancement in a fast-paced environment, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (Level 1) in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Level 1 Service Desk Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common technical questions and customer service scenarios. We recommend setting up mock interviews with friends or using online resources to get comfortable with the format.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft 365, Windows troubleshooting, or any relevant tech, make sure to highlight that in conversations. Share specific examples of how you've solved problems in the past to impress potential employers.
✨Tip Number 4
Apply through our website! We’re always looking for passionate individuals to join our team. By applying directly, you’ll ensure your application gets the attention it deserves, and you might just land that dream job with us!
We think you need these skills to ace Service Desk Engineer (Level 1) in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Level 1 Service Desk Engineer role. We want to see how your background aligns with the technical queries and customer support aspects of the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT support and how you can contribute to our team. We love seeing enthusiasm and a clear understanding of the role.
Showcase Your Technical Skills:Don’t forget to mention your familiarity with Windows, Microsoft 365, and any troubleshooting experience. We’re looking for someone who’s technically curious, so let us know what you’ve worked on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Proactive Appointments
✨Know Your Tech Basics
Brush up on your knowledge of Windows, Microsoft 365, and basic networking. Be ready to discuss common issues you might encounter as a Level 1 Service Desk Engineer. This shows you're not just technically curious but also prepared to tackle real-world problems.
✨Customer Service is Key
Since this role is customer-focused, think about examples from your past experiences where you provided excellent support. Be ready to share how you handled difficult situations or resolved user issues effectively. This will demonstrate your ability to communicate and empathise with users.
✨Familiarise Yourself with the Company
Research the IT managed services provider and understand their services, values, and culture. Knowing what they do and how they operate will help you tailor your answers and show genuine interest in the role and the company.
✨Prepare Questions to Ask
Have a few thoughtful questions ready for the interviewer. This could be about the team structure, the tools they use, or opportunities for growth within the company. Asking questions shows your enthusiasm and helps you gauge if the company is the right fit for you.
