At a Glance
- Tasks: Provide remote IT support and troubleshoot various technical issues for end users.
- Company: Join a growing IT Managed Services team with a focus on collaboration.
- Benefits: Flexible remote work, career growth opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities to learn and grow in a fast-paced environment.
- Why this job: Kickstart your tech career while helping others solve their IT problems.
- Qualifications: Customer-focused attitude and basic technical knowledge in IT support.
The predicted salary is between 25000 - 32000 £ per year.
An exciting opportunity has arisen for an experienced Level 1 Service Desk Engineer to join a growing IT Managed Services team. This is a primarily remote position within a structured Level 0, Level 1 and Level 2 support environment. The Level 1 team manages the majority of incoming technical support requests, providing assistance to end users while working across a broad range of Microsoft technologies and enterprise environments. This role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career within a fast-paced Managed Services Provider (MSP). Alongside technical ability, attitude, collaboration, problem-solving and excellent customer service are highly valued.
What You'll Be Doing:
- Provide remote IT support to end users via phone and remote support tools
- Troubleshoot Windows, Microsoft 365, hardware, printers and basic networking issues
- Log, manage and resolve support tickets with clear documentation
- Escalate complex issues to 2nd and 3rd Line Support where appropriate
- Support user and device administration across Microsoft 365, Entra ID and Intune
- Assist with onsite support, installations and project work when required
- Maintain and update technical knowledgebase documentation
1st Line IT Support Analyst in Surrey employer: Proactive Appointments
Join a dynamic and supportive team as a 1st Line IT Support Analyst, where your contributions are valued in a collaborative work culture that prioritises employee growth and development. With a focus on customer service and technical excellence, this remote position offers the flexibility to thrive while working with cutting-edge Microsoft technologies. Enjoy a structured support environment that encourages continuous learning and provides opportunities for career advancement within a rapidly growing Managed Services Provider.
