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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshooting, and user assistance.
- Company: Join a dynamic managed service provider with a focus on teamwork.
- Benefits: Permanent position with competitive pay and opportunities for growth.
- Why this job: Be the tech hero, solving problems and supporting users every day.
- Qualifications: Strong IT support skills and experience with Google Workspace and Microsoft 365.
- Other info: Work onsite five days a week in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced 2nd Line engineer to join our client on a permanent basis 5 days a week onsite.
Key Skills
- High level of 1st / 2nd line IT support skills and very strong troubleshooting skills
- Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy
- Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets)
- Proven knowledge and demonstrated experience in the operation administration of Google Workspace
- Experience with Microsoft 365 would also be an advantage
- Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent
- Strong knowledge of Windows 10 and MAC operating systems
- Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
1st / 2nd line engineer - 5 days onsite in Surrey employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd line engineer - 5 days onsite in Surrey
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios you might face as a 1st/2nd Line engineer. The more comfortable you are with your answers, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your skills! If you've got experience with Google Workspace or Microsoft 365, be ready to discuss specific examples of how you've used these tools to solve problems. Real-life stories can make you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 1st / 2nd line engineer - 5 days onsite in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd line support skills. We want to see your troubleshooting prowess and any experience with Google Workspace or Microsoft 365. Customising your CV for this role will help us see how you fit in!
Show Off Your Experience: In your cover letter, give us the lowdown on your previous roles. Talk about your time in managed service providers or similar environments, and don’t forget to mention your hands-on experience with desktop/laptop installations and configurations.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it’s relevant. Make it easy for us to see your qualifications and experience without wading through fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Proactive Appointments
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills. Be ready to discuss troubleshooting techniques and share examples of how you've resolved issues in the past. Familiarity with Google Workspace and Microsoft 365 will definitely give you an edge!
✨Show Off Your Hardware Skills
Since the role involves installation and configuration of various devices, be prepared to talk about your experience with desktops, laptops, and peripherals. Bring up specific instances where you’ve successfully set up or supported hardware, as this will demonstrate your hands-on expertise.
✨Demonstrate Your Networking Knowledge
Networking fundamentals are key for this position. Brush up on your knowledge of LAN, WAN, VPNs, routers, and firewalls. You might be asked to explain how you would troubleshoot a network issue, so having a clear understanding will help you shine.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about common issues users face and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.