At a Glance
- Tasks: Provide technical support and manage service desk operations in a hybrid role.
- Company: Join a dynamic team in Slough with a focus on innovation and customer care.
- Benefits: Enjoy a competitive salary, private healthcare, eyecare vouchers, and hybrid working.
- Other info: Flexible work model with 2 days WFH after training and excellent career growth potential.
- Why this job: Kickstart your career in tech with great learning opportunities and a supportive environment.
- Qualifications: Recent graduates with service desk experience and IT qualifications, especially in Microsoft stack.
The predicted salary is between 25000 - 32000 € per year.
Our client is urgently looking for a Junior Service Desk Analyst to join their team based in Slough, on a 12 Month FTC basis, with a view to extend.
Please note, the role is hybrid, with 2 days WFH each week. To start with, you will be required on-site 5 days per week for training and onboarding.
The role is aimed at graduates that have graduated within the last 3 years. You will be rewarded with a good starting salary, as well as a brilliant benefits package including annual leave, eyecare vouchers, hybrid working, private healthcare, a great learning environment and opportunity and many more perks!
Junior Service Desk Analyst – Key Skills:
- Experience of work on a Service Desk
- Database management experience, particularly SQL Server
- IT qualifications, particularly in the Microsoft stack
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
Senior Customer Care Analyst / Technical Support Analyst in Slough employer: Proactive Appointments
Our company is an excellent employer, offering a supportive and dynamic work culture that prioritises employee growth and development. With a hybrid working model, generous benefits including private healthcare and eyecare vouchers, and a commitment to continuous learning, we provide a rewarding environment for recent graduates looking to kickstart their careers in IT support. Located in Slough, our team enjoys a collaborative atmosphere that fosters innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Care Analyst / Technical Support Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Junior Service Desk Analyst role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk roles and practice your answers. We can help you with mock interviews to boost your confidence and nail that technical support chat.
✨Tip Number 3
Show off your skills! If you've got experience with SQL Server or Microsoft stack, make sure to highlight that in conversations. Bring examples of how you've used these skills in past roles or projects.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’ve got loads of resources to help you stand out from the crowd. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Customer Care Analyst / Technical Support Analyst in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Junior Service Desk Analyst. Highlight any relevant experience, especially in service desk roles or database management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch!
Show Off Your IT Skills:Since this role involves working with the Microsoft stack and SQL Server, make sure to mention any relevant qualifications or experiences. We’re keen to see how you can contribute to our team with your tech skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Proactive Appointments
✨Know Your Tech
Brush up on your technical skills, especially around SQL Server and the Microsoft stack. Be ready to discuss any relevant projects or experiences you've had with these technologies, as they will likely come up during the interview.
✨Showcase Your Service Desk Experience
Prepare examples from your previous roles where you’ve successfully handled customer queries or technical issues. Highlight your problem-solving skills and how you’ve contributed to a positive customer experience.
✨Understand the Hybrid Model
Since this role is hybrid, be prepared to discuss how you manage your time and productivity while working from home. Share any strategies you have for staying connected with your team and ensuring effective communication.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
