At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for internal customers.
- Company: Join a fantastic company that values growth and career development.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with potential for long-term career advancement.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Experience in IT support and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Service Desk Engineer to join our fantastic client on a hybrid working basis. The company offers a fantastic working environment to grow in and hopefully create a long career path for the successful candidate.
Purpose of this role
To provide in person and telephone IT technical assistance to the client's internal customers. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems.
Your key responsibilities are
- Providing excellent customer service via in person support, over the telephone, email and the ITSM system.
- Maintaining the high standards required for the clients internal service levels.
- Working in a front of house position offering in person customer and technical services.
- Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.
- Support, maintenance, and stock management of hardware on site including Windows laptops, Android mobile devices and associated peripherals.
Experience/Knowledge
- Experience working within an IT service desk / IT Support environment.
- A customer services background.
- Experience supporting Microsoft operating systems, Active Directory and Exchange.
Desirable
- CompTIA A+ and Network+, Security + or equivalent.
- IT based A level Grade C or above / BTEC or equivalent.
- Degree or equivalent.
- ITIL certification.
- Support based Microsoft technologies accreditation.
- Knowledge of Remote Desktop Services technologies.
- Network troubleshooting experience.
- Knowledge of DHCP, DNS, VPN.
- Experience using ITSM packages.
Remote working/work at home options are available for this role.
Service Desk Engineer - HYBRID employer: Proactive Appointments
Join a dynamic and supportive team as a Service Desk Engineer, where you will thrive in a hybrid working environment that promotes professional growth and career development. Our company values excellent customer service and offers a collaborative culture, ensuring you have the resources and support needed to excel in your role while enjoying the flexibility of remote work options.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer - HYBRID
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific issues and be ready to share your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you’ve gone above and beyond to help someone. Remember, it’s all about making the user experience as smooth as possible.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Engineer - HYBRID
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Service Desk Engineer, so make sure you understand the key responsibilities and required skills.
Tailor Your CV and Cover Letter:Don’t just send out the same old CV! Tailor it to highlight your experience in IT support and customer service. Use keywords from the job description to show us you’re a perfect fit for the role.
Show Off Your Problem-Solving Skills:In your application, give us examples of how you’ve diagnosed and resolved IT issues in the past. We love seeing candidates who can demonstrate their troubleshooting prowess!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you if you’re a good match!
How to prepare for a job interview at Proactive Appointments
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems, Active Directory, and Exchange. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools, but that you can effectively troubleshoot and resolve issues.
✨Customer Service is Key
Since this role involves providing excellent customer service, think of examples from your previous jobs where you went above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to customer satisfaction and your ability to handle challenging situations.
✨Familiarise Yourself with ITSM Tools
Get to know the IT Service Management (ITSM) tools that are commonly used in the industry. If you have experience with specific packages, be ready to discuss how you've used them to log, investigate, and resolve incidents. This will highlight your practical skills and readiness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about common IT issues you’ve faced and how you resolved them. Practising these scenarios will help you articulate your thought process clearly during the interview.
