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- Tasks: Support IT security and manage incidents while ensuring compliance with best practices.
- Company: Join a trusted UK service provider known for its commitment to security and stability.
- Benefits: Enjoy a competitive salary, flexible working days, and opportunities for professional growth.
- Why this job: Be part of a dynamic team focused on enhancing security and making a real impact.
- Qualifications: 5+ years in IT support with knowledge of security technologies and certifications preferred.
- Other info: This role is based in Reading, requiring 3 days on-site work.
The predicted salary is between 34000 - 45000 £ per year.
Our client is one of the UK’s most established and trusted service providers looking to appoint a 2nd Line Service Desk Analyst – Security Lead, based at their Reading office. This position focuses on maintaining the stability and security of client infrastructure and applications. You will deliver 2nd line technical support to users across all organisations covered by the Managed Service Contract, with a particular emphasis on IT security best practices and incident response.
Responsibilities:
- Manage and resolve 2nd line incidents and requests via the Service Desk within SLA targets.
- Provide strong customer service to internal and external users.
- Monitor and support IT security systems, escalating issues as needed.
- Lead small teams on security-related tasks and ensure compliance with security standards.
- Maintain and update documentation, asset records, and the knowledge base.
- Support hardware/software installation, troubleshooting, and maintenance.
- Perform system backups, recovery, and manage user access rights.
- Contribute to security patching, audits, and compliance (ISO, Cyber Essentials).
- Review and enhance service desk security processes.
- Follow business continuity, disaster recovery, and security policies.
Skills Required:
- 5+ years in IT support (desktop, networking, server, applications).
- Solid grasp of ITIL and general security technologies.
- Strong communication and prioritization skills.
- Experience with Microsoft, VMware, Cloud, WAN/LAN, and PC hardware.
- Knowledge of firewall, AV, patching, EDR (CrowdStrike preferred).
- Familiar with IT operations and security impact on business.
- Working towards or certified in SC-200, CCFA, AZ-500, CEH, CISA, or Security+.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
Security Analyst employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Analyst
✨Tip Number 1
Familiarise yourself with the specific security technologies mentioned in the job description, such as CrowdStrike and ITIL. Being able to discuss these tools and how you've used them in past roles will show your expertise and readiness for the position.
✨Tip Number 2
Highlight your experience in managing incidents and requests within SLA targets. Prepare examples of how you've successfully resolved security-related issues in previous roles, as this will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 3
Showcase your leadership skills by discussing any experience you have leading teams on security tasks. This is particularly important for this role, so be ready to provide examples of how you've guided others in maintaining compliance with security standards.
✨Tip Number 4
Network with professionals in the security field, especially those who work with the technologies listed in the job description. Engaging with industry peers can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Security Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Security Analyst position. Tailor your application to highlight relevant experience and knowledge in IT security and support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of IT support experience, particularly in areas like desktop, networking, and server management. Mention any specific projects or achievements that demonstrate your expertise in security technologies.
Showcase Certifications: If you have certifications such as SC-200, CCFA, AZ-500, CEH, CISA, or Security+, make sure to include them prominently in your application. This will show your commitment to professional development in the field of IT security.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Discuss how your skills align with the company's needs and your passion for maintaining IT security best practices.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Technical Skills
Make sure to highlight your experience with IT support, especially in areas like desktop, networking, and server management. Be prepared to discuss specific technologies you've worked with, such as Microsoft, VMware, and security tools like CrowdStrike.
✨Demonstrate Strong Communication
As a Security Analyst, you'll need to provide excellent customer service. Practice explaining complex technical concepts in simple terms, as you may need to communicate with non-technical users during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you've successfully managed incidents or improved security processes, and be ready to explain your thought process.
✨Familiarise Yourself with Compliance Standards
Since the role involves compliance with standards like ISO and Cyber Essentials, brush up on these regulations. Be ready to discuss how you've contributed to audits or compliance efforts in your previous roles.
