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- Tasks: Diagnose and support Microsoft products while ensuring excellent customer service.
- Company: Join a dynamic team in Plymouth with a hybrid work model.
- Benefits: Enjoy a competitive salary, annual leave, pension scheme, and training opportunities.
- Why this job: Kickstart your career in tech with hands-on experience and growth potential.
- Qualifications: Experience with Microsoft products and strong communication skills.
- Other info: Work in a supportive environment with a focus on personal development.
The predicted salary is between 28800 - 43200 £ per year.
Our client is urgently looking for an experienced 1st Line Support Analyst to join their team based in Plymouth, on a permanent basis. Please note, the role is hybrid, with 2 days working from home each week upon completion of a successful probation period of 6 months. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, your own kit, hybrid working as well as training and development.
Key Skills:
- Diagnose faults, support, install, and maintain the following Microsoft Products: Windows Server 2019/2022, Windows 11, Microsoft 365, and Microsoft Office applications
- Support for the following features, services and roles: Active Directory, DNS, DHCP, RDS, IIS, SharePoint Online, Exchange Online, OneDrive
- Install, update and support anti-virus solutions.
- Ongoing communication with customers regarding support requests
- Install and configure Routers, Firewalls, Servers, PC's and Printers
- Diagnose and repair network faults
- Install and configure remote access/VPN solutions
- Ensure your tickets are kept up-to-date with accurate information and relevant time entries
- Maintain client confidentiality at all times
- Adhere to the data protection act
- Focus on maintaining effective customer service
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
1st Line Support Analyst in Plymouth employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a 1st Line Support Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Microsoft products and troubleshooting techniques. We recommend practising common interview questions with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past work, bring them along to your interview. It’s a great way to demonstrate your expertise in diagnosing faults and maintaining systems.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to find and apply for the perfect role. Plus, it shows you’re serious about joining our team as a 1st Line Support Analyst.
We think you need these skills to ace 1st Line Support Analyst in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft products and support services. We want to see how your skills match the key requirements in the job description, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st Line Support Analyst role. Be sure to mention your customer service skills and any relevant technical experience.
Show Off Your Communication Skills: Since ongoing communication with customers is key, make sure your application reflects your ability to communicate clearly and effectively. We love candidates who can convey complex information simply!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Proactive Appointments
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products like Windows Server, Microsoft 365, and Active Directory. Be ready to discuss how you've diagnosed faults or supported installations in the past. This will show that you're not just familiar with the tech but can also apply it practically.
✨Customer Service is Key
Since this role involves ongoing communication with customers, think of examples where you've provided excellent customer service. Prepare to share how you handled support requests and maintained client confidentiality, as this will demonstrate your commitment to effective service.
✨Stay Organised with Ticket Management
Familiarise yourself with ticketing systems and be prepared to discuss how you keep your tickets up-to-date. Mention any experience you have with logging accurate information and time entries, as this shows your attention to detail and organisational skills.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to diagnose a problem or suggest a solution. Practice articulating your thought process clearly, as this will help interviewers see how you approach troubleshooting and problem-solving in real-time.
