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For Companies At a Glance
- Tasks: Support and enhance enterprise-grade network infrastructure with a focus on Palo Alto technologies.
- Company: Join a dynamic global team dedicated to network security and performance.
- Benefits: Enjoy hybrid work options and opportunities for professional growth.
- Why this job: Be part of a high-impact role that shapes network stability and security.
- Qualifications: Experience with Palo Alto Firewalls, routing/switching, and network monitoring tools is essential.
- Other info: 24/7 rotational on-call support required; ITIL experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Join a high-performing global team where you’ll play a key role in supporting, securing, and evolving enterprise-grade network infrastructure. We’re looking for an Operations Analyst with deep experience in Palo Alto Firewalls, Palo Alto SDWAN, and Prisma Access, backed by solid routing/switching fundamentals. Bonus points if you bring F5 Load Balancer expertise to the table.
Key Responsibilities
- Prioritise and resolve KTLO (Keep The Lights On) tasks with efficiency.
- Provide Tier-2 support for network-related incidents and problems.
- Manage and maintain network uptime, stability, and performance.
- Own high-priority issues and lead problem management efforts.
- Install and configure networking equipment using predefined methods.
- Ensure proper documentation of all policies, changes, and knowledge assets.
- Collaborate with engineering, architecture, and cross-functional teams.
- Offer technical guidance on network security and optimisation.
- Participate in Business Continuity and Disaster Recovery planning.
- Engage with ITIL-aligned processes (change, audit, etc.).
- Be available for 24/7 rotational on-call support.
Skills required:
- Palo Alto Networks (NGFW, Prisma Access, SDWAN).
- Routing & Switching (TCP/IP, BGP, OSPF, EIGRP, MPLS, VLANs).
- Firewall & SASE Technologies.
- F5 Load Balancers (LTM, GTM) – highly desirable.
- SSL VPN & IPSec tunnels (GlobalProtect, F5 BigIP Edge).
- LAN/WAN architecture and protocols.
- Network monitoring tools (SolarWinds, SevOne, etc.).
- Wireless technologies (802.11x).
- Familiarity with cloud environments (AWS, Azure, SASE).
- Exposure to voice/data convergence, QoS, PBX (Avaya, Zoom Phone).
- Automation & scripting knowledge – a plus.
- ITIL framework experience is desirable.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst - Palo Alto
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Palo Alto Firewalls and SDWAN. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Network with professionals in the field through platforms like LinkedIn. Engaging with current employees at StudySmarter or similar companies can provide insights into the company culture and expectations for the Operations Analyst role.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed network incidents or optimised performance. Being able to share specific examples will demonstrate your problem-solving skills and technical expertise.
✨Tip Number 4
Stay updated on the latest trends in network security and cloud environments. Showing that you are proactive about learning and adapting to new technologies can set you apart from other candidates.
We think you need these skills to ace Operations Analyst - Palo Alto
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Operations Analyst position. Familiarise yourself with Palo Alto Firewalls, SDWAN, and Prisma Access, as well as the other technologies mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your expertise in network infrastructure, routing/switching fundamentals, and any experience with F5 Load Balancers or ITIL processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that demonstrate your ability to manage network uptime and provide Tier-2 support effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an Operations Analyst.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Palo Alto Firewalls, SDWAN, and Prisma Access during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on knowledge.
✨Understand the Company’s Needs
Research the company’s current network infrastructure and any recent developments in their operations. This will allow you to tailor your responses to show how your skills can directly benefit their team and align with their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding high-priority issues and incident management. Practise articulating your thought process and the steps you would take to resolve network-related incidents effectively.
✨Demonstrate Collaboration Skills
Since the role involves working with cross-functional teams, be ready to share examples of how you've successfully collaborated with others in past roles. Highlight your communication skills and ability to work within ITIL-aligned processes.
