At a Glance
- Tasks: Manage IT support tickets and resolve user incidents with a proactive approach.
- Company: Join a dynamic team in a well-established tech environment.
- Benefits: Competitive salary, bonus opportunities, and a supportive work culture.
- Other info: Great opportunity for growth in a fast-paced setting.
- Why this job: Kickstart your career in IT and make a real difference for users.
- Qualifications: Experience in 1st/2nd line support and strong Jira knowledge.
The predicted salary is between 30000 - 35000 £ per year.
We are looking for a well-organised and proactive 1st / 2nd Line IT Support Analyst to join our team.
Key Responsibilities:
- Manage and prioritise IT support tickets using Jira.
- Respond to and resolve user incidents and service requests.
- Provide 1st and 2nd line technical support across hardware, software, and systems.
- Escalate complex issues where required and maintain accurate ticket updates.
Requirements:
- Experience in 1st and/or 2nd line IT support.
- Strong working knowledge of Jira.
- Excellent organisational and communication skills.
- Ability to manage multiple tasks and work effectively under pressure.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
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IT Support Technician (Temp) in Milton Keynes employer: Proactive Appointments
Proactive Appointments Limited is an excellent employer for IT Support Technicians, offering a dynamic work environment in Milton Keynes where innovation and collaboration thrive. With competitive salaries, bonus opportunities, and a commitment to employee growth, we foster a culture that values proactive problem-solving and continuous learning, making it an ideal place for those seeking meaningful and rewarding employment in the tech industry.
