At a Glance
- Tasks: Manage IT support tickets and resolve user incidents with a proactive approach.
- Company: Join a dynamic team in a growing tech environment in Milton Keynes.
- Benefits: Competitive salary, bonus opportunities, and a supportive work culture.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Kickstart your career in IT support and make a real difference for users.
- Qualifications: Experience in 1st/2nd line support and strong Jira knowledge required.
The predicted salary is between 30000 - 35000 £ per year.
£30,000 - £35,000 + Bonus
Milton Keynes
We are looking for a well-organised and proactive 1st / 2nd Line IT Support Analyst to join our team.
Key Responsibilities:
- Manage and prioritise IT support tickets using Jira.
- Respond to and resolve user incidents and service requests.
- Provide 1st and 2nd line technical support across hardware, software, and systems.
- Escalate complex issues where required and maintain accurate ticket updates.
Requirements:
- Experience in 1st and/or 2nd line IT support.
- Strong working knowledge of Jira.
- Excellent organisational and communication skills.
- Ability to manage multiple tasks and work effectively under pressure.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
IT Support Analyst in Milton Keynes employer: Proactive Appointments
At Proactive Appointments Limited, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our IT Support Analysts to thrive. Located in the vibrant city of Milton Keynes, we offer competitive salaries, performance bonuses, and ample opportunities for professional development, ensuring that our employees can grow their skills while contributing to meaningful projects in a supportive environment.
