Salesforce Support
Inside IR35 - Onsite in London initially with remote working available after
We are looking for an experienced Salesforce Support Analyst/Administrator to join an established technology team on an initial 3-month contract . The role will focus on providing hands-on technical support across Salesforce and a wider ecosystem of highly integrated enterprise services.
You will be responsible for diagnosing underlying causes, carrying out fault finding and delivering effective resolutions to incidents and service requests across critical business systems.
Key Responsibilities Provide hands-on technical support, fault finding and incident resolution across Salesforce and connected enterprise services.
Diagnose underlying technical issues and identify root causes, rather than simply resolving symptoms.
Support Salesforce CRM and Reservations , voice services, integrations, payments and client-facing platforms.
Work across complex integrations, including MuleSoft , to investigate and resolve issues spanning multiple systems.
Act as a key point of escalation for Salesforce and connected business systems.
Provide technical support for the implementation and deployment of updates, releases and system changes .
Fulfil service requests, incidents and enhancements raised through the Sales Service function within agreed SLAs and KPIs .
Investigate issues across system integrations and work collaboratively with internal technical teams to drive incidents through to resolution.
Work closely with third-party vendors and service providers responsible for supporting business-critical systems.
Maintain clear and accurate incident records, technical documentation and resolution details.
Identify recurring issues and contribute to continuous improvement of Salesforce support processes and system reliability.
Use appropriate Salesforce tools and diagnostic techniques to investigate and resolve issues efficiently.
Essential Experience & Skills 2+ years' proven experience supporting Salesforce w...
Salesforce Support in London employer: Proactive Appointments
Join a dynamic team as an IT Support Analyst in the vibrant area near Stamford, where you will benefit from a supportive work culture that prioritises employee growth and development. With a competitive salary and an impressive benefits package including hybrid working options, private medical and dental care, and a subsidised gym membership, this role offers a fulfilling and rewarding career path in a company that values its employees.
