At a Glance
- Tasks: Engineer and maintain Microsoft 365 messaging and collaboration services while providing advanced technical support.
- Company: Join a leading organisation's Digital Engineering team in London.
- Benefits: Competitive daily rate, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic role with a focus on automation and service improvement.
- Why this job: Be a key player in enhancing business-critical messaging services with cutting-edge technology.
- Qualifications: 5+ years of experience with Microsoft 365, Exchange Online, and Teams.
The predicted salary is between 63000 - 77000 £ per year.
We are working with a leading organisation to recruit an experienced Microsoft 365 Messaging & Collaboration SME to join its Digital Engineering team. This is an excellent opportunity for a hands-on Microsoft 365 specialist with strong experience across Exchange Online, Microsoft Teams, Microsoft Purview and enterprise email security solutions.
You will be responsible for engineering, maintaining and improving business-critical messaging and collaboration services, providing advanced technical support and delivering platform enhancements across a complex enterprise environment. We are looking for someone who enjoys working hands-on with technology, resolving complex issues and acting as a technical subject matter expert.
Key Responsibilities
- Microsoft 365 Engineering
- Engineer, configure and maintain Microsoft 365 messaging and collaboration services.
- Administer and support Exchange Online, including mail flow, transport rules, shared mailboxes and permissions.
- Configure, maintain and troubleshoot Microsoft Teams.
- Support Exchange Hybrid environments, migrations and tenant optimisation.
- Implement platform improvements and new Microsoft 365 capabilities.
- Security & Compliance
- Manage Microsoft Defender for Office 365, Exchange Online Protection and Proofpoint.
- Configure email security, anti-spam, anti-phishing and threat protection policies.
- Support Microsoft Purview, including DLP, Information Protection, Retention and eDiscovery.
- Maintain email authentication standards, including SPF, DKIM and DMARC.
- Work with Cyber Security teams to improve Microsoft 365 security and compliance.
- Technical Support & Operations
- Provide Tier 3 technical support and act as an escalation point for complex issues.
- Troubleshoot Exchange Online, Teams, mail flow and email security incidents.
- Perform root cause analysis and implement permanent solutions.
- Monitor service performance, availability and platform health.
- Support incident, problem and change management.
- Maintain technical documentation and operational procedures.
- Automation & Improvement
- Develop PowerShell scripts to automate Microsoft 365 administration.
- Use Microsoft Graph and administration tools to improve operational efficiency.
- Identify opportunities for automation and service improvement.
- Support Microsoft 365 Copilot readiness and emerging technologies.
Essential Skills & Experience
- Minimum 5 years’ experience engineering and supporting Microsoft 365 environments.
- Strong hands-on experience with Exchange Online administration and troubleshooting.
- Extensive Microsoft Teams configuration and support experience.
- Practical experience with Microsoft Purview, including DLP and compliance policies.
- Experience with Microsoft Defender for Office 365 and Exchange Online Protection.
- Knowledge of enterprise email security platforms, ideally Proofpoint.
- Experience supporting Exchange Hybrid environments and migrations.
- Good understanding of Microsoft Entra ID and Conditional Access.
- Experience with Microsoft Intune.
- Strong PowerShell scripting and automation skills.
- Experience using Microsoft Graph.
- Good understanding of SMTP, DNS, SPF, DKIM and DMARC.
- Proven experience providing Tier 3 support within enterprise environments.
Desirable Experience
- Microsoft 365 Copilot implementation and readiness.
- Teams Telephony.
- SharePoint Online and OneDrive administration.
- Azure Automation and Logic Apps.
- Microsoft Power Platform.
- Zero Trust security initiatives.
- Global or multi-tenant Microsoft 365 environments.
- ITIL service management and Agile delivery.
M365 Messaging & Collaboration SME – 11929HSSME in London employer: Proactive Appointments
Join a dynamic team as an IT Support Analyst in the vibrant area near Stamford, where you will benefit from a supportive work culture that prioritises employee growth and development. With a competitive salary and an impressive benefits package including hybrid working options, private medical and dental care, and a subsidised gym membership, this role offers a fulfilling and rewarding career path in a company that values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land M365 Messaging & Collaboration SME – 11929HSSME in London
✨Join the IT Consultancy Buzz
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Create a personal project or case study relevant to the challenges Proactive Appointments might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace M365 Messaging & Collaboration SME – 11929HSSME in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Proactive Appointments.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Proactive Appointments. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Proactive Appointments
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
