At a Glance
- Tasks: Lead IT Service Management and ensure resilient, secure services across the UK.
- Company: Join a highly regulated organisation in a senior technology leadership role.
- Benefits: Hybrid working, competitive contract, and opportunities for professional growth.
- Other info: Ideal for accomplished IT leaders looking for strategic and hands-on roles.
- Why this job: Make a real impact in a global tech environment while leading a dynamic team.
- Qualifications: Strong ITSM experience, leadership skills, and expertise in governance and operational resilience.
The predicted salary is between 57704 - 70528 £ per year.
An excellent contract opportunity for an experienced Head of IT Services to join a highly regulated organisation in a senior technology leadership role. Hybrid working Inside IR35.
You’ll lead IT Service & Operations across the UK, ensuring services are resilient, secure, well-governed and aligned to business needs within a global technology environment.
Key Responsibilities
- Lead IT Service Management, SIAM and multi-supplier environments
- Drive service performance, governance and continual improvement
- Oversee Major Incident and Problem Management
- Manage suppliers, risk, controls and regulatory compliance
- Lead Business Continuity and Operational Resilience
- Support IT policy and Information Security governance
- Lead and develop the IT Service & Operations team
About You
You’ll be an accomplished IT leader with strong ITSM experience in a regulated environment, ideally with expertise in SIAM, governance, operational resilience and multi-vendor service delivery. Strong stakeholder management, leadership and communication skills are essential, alongside the ability to combine strategic oversight with hands-on operational delivery.
Head Of IT Service in London employer: Proactive Appointments
Proactive Appointments is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration in the Financial Services sector. With a strong emphasis on employee growth, we provide ample opportunities for professional development and skill enhancement, all while enjoying the flexibility of a hybrid working model. Our supportive culture encourages teamwork and values each individual's contributions, making it a rewarding place to build your career.
