At a Glance
- Tasks: Lead IT services, ensuring performance and resilience across the UK business.
- Company: Join a highly regulated organisation with a focus on technology leadership.
- Benefits: Enjoy a car allowance, bonus, and generous pension contributions.
- Other info: Collaborative culture with opportunities for professional growth.
- Why this job: Shape the future of IT service delivery in a dynamic environment.
- Qualifications: Proven experience in IT Service Management and strong leadership skills.
The predicted salary is between 60000 - 70089 £ per year.
An exciting opportunity has arisen for an experienced Head of IT Service & Operations to join a highly regulated organisation in a key technology leadership role.
You'll be responsible for the performance, governance and resilience of IT services across the UK business. Working within a global technology model, you'll lead Service & Operations, ensuring technology services are secure, efficient and aligned with business objectives.
This is a highly visible role offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function.
The Role
- IT Service Integration and Management (SIAM)
- Service performance, governance and continual improvement
- Major Incident and Problem Management
- Vendor and supplier management
- IT risk, controls and regulatory compliance
- Business Continuity and Operational Resilience
- IT policy and Information Security governance
- Leadership and development of the IT Service & Operations team
Working closely with senior business leaders and global technology teams, you'll ensure IT services remain resilient, customer-focused and fit for the future.
About You
You'll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment.
You'll bring:
- Strong experience of SIAM and multi-supplier environments
- Expertise in IT governance, risk and operational controls
- Experience managing audit, compliance and service performance
- Excellent stakeholder management and communication skills
- A collaborative leadership style with a track record of developing high-performing teams
- The ability to balance strategic oversight with operational delivery
This is an excellent opportunity to join a collaborative leadership team and play a key role in shaping the future of IT service delivery within a complex and evolving organisation.
Benefits
Car allowance, discretionary bonus and generous pension contribution scheme.
Head of IT Operation Services in London employer: Proactive Appointments
Join a leading organisation that prioritises innovation and excellence in IT service delivery. As the Head of IT Operation Services, you'll thrive in a collaborative work culture that values your expertise and offers ample opportunities for professional growth. With competitive benefits including a car allowance and generous pension contributions, this role not only allows you to influence technology strategy but also ensures you are part of a resilient and forward-thinking team dedicated to operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Operation Services in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Proactive Appointments values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Proactive Appointments might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Proactive Appointments!
✨Direct Apply to Proactive Appointments
Let's not forget to apply directly through the Proactive Appointments website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of IT Operation Services in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Proactive Appointments.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Proactive Appointments. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Proactive Appointments
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
