2nd Line Support - 5 days onsite - INSIDE IR35 - £150 a day
We’re looking for a 2nd Line Support Engineer to join our team and be the go-to person for resolving technical issues that need a little more than first-line support.
You’ll troubleshoot, investigate and resolve escalated incidents across Microsoft 365, Windows, Active Directory, networking, hardware and cloud technologies , while providing great service to our users.
What you’ll be doing:
- Own and resolve 2nd line technical issues and escalations
- Troubleshoot Windows, Microsoft 365, Active Directory and networking problems
- Support users across hardware, software and infrastructure
- Manage incidents through to resolution, keeping users informed
- Work with 3rd line teams and suppliers on more complex issues
- Help improve documentation, processes and the overall IT service
What we’re looking for:
- Solid experience in a 2nd Line / Desktop Support role
- Strong troubleshooting and problem-solving skills
- Good knowledge of Microsoft 365, Windows and Active Directory
- Understanding of networking fundamentals
- Excellent communication and customer service skills
- A proactive, hands-on approach and the ability to work independently
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2Nd Line Support - 5 Days Onsite - INSIDE IR35 in London employer: Proactive Appointments
Join a dynamic team as an IT Support Analyst in the vibrant area near Stamford, where you will benefit from a supportive work culture that prioritises employee growth and development. With a competitive salary and an impressive benefits package including hybrid working options, private medical and dental care, and a subsidised gym membership, this role offers a fulfilling and rewarding career path in a company that values its employees.
