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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a dynamic team in Lichfield with a focus on technology.
- Benefits: Enjoy a competitive salary, medical cover, and flexible work options.
- Why this job: Be the go-to tech guru and make a real difference in the workplace.
- Qualifications: 5+ years in IT support with strong troubleshooting skills required.
- Other info: Great perks and opportunities for career growth await you!
The predicted salary is between 36000 - 60000 £ per year.
Our client is urgently looking for an experienced IT Support Analyst to join their team based in Lichfield on a permanent basis. Please note, the role will require you to be on-site for 4 days per week.
You will be a key member of the Technical Infrastructure team and the primary point of contact for all end user desktop, device, and access-related issues across the business. This role delivers high-quality End User Support (EUS), Field Services, onboarding/offboarding, and technical troubleshooting to ensure that all staff have reliable, secure, and productive technology.
You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, 1 day to work from home each week, your own kit, medical cover, discretionary bonus and many more perks!
Key Skills:- Minimum 5 years' experience in IT Support, Systems Administration, or Field Services
- Strong troubleshooting skills across desktop, applications, devices, and networks
- Prior experience working as a primary support contact or senior escalation point
- Experience administering Windows, Microsoft 365, and Active Directory
- Ability to work independently, manage priorities, and own issues end-to-end
- Excellent communication and stakeholder-service skills
- Experience working with distributed or global teams
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
IT Support Analyst in Lichfield employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Lichfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews! Research common IT Support Analyst questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes, projects, or any relevant certifications. This can really set you apart from other candidates when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Support Analyst in Lichfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with desktop and device troubleshooting. We want to see how your skills match the key requirements listed in the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Support Analyst role. Share specific examples of your past experiences that align with what we’re looking for.
Show Off Your Communication Skills: Since this role involves a lot of interaction with staff, make sure your application reflects your excellent communication skills. We love seeing candidates who can convey technical information clearly and effectively!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Proactive Appointments
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows, Microsoft 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your depth of knowledge and experience.
✨Showcase Your Communication Skills
As an IT Support Analyst, you'll be the go-to person for end users. Practice explaining complex technical issues in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for stakeholder service.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific support situations. Think of examples from your previous roles where you successfully resolved issues or improved processes. This will help you illustrate your problem-solving skills and proactive approach.
✨Highlight Your Independent Work Ethic
Since the role requires managing priorities and owning issues end-to-end, be prepared to discuss times when you've worked independently. Share examples that showcase your ability to take initiative and deliver results without constant supervision.
