At a Glance
- Tasks: Support users and manage service desk operations in a dynamic environment.
- Company: Join a forward-thinking company with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, hybrid work, private healthcare, and generous leave.
- Other info: Great learning environment with potential for career advancement.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Recent graduates with customer service skills and IT knowledge are encouraged to apply.
The predicted salary is between 25000 - 32000 € per year.
Our client is urgently looking for a Junior Service Desk Analyst to join their team based in Slough, on a 12 Month FTC basis, with a view to extend. Please note, the role is hybrid, with 2 days WFH each week. To start with, you will be required on-site 5 days per week for training and onboarding. The role is aimed at graduates that have graduated within the last 3 years. You will be rewarded with a good starting salary, as well as a brilliant benefits package including annual leave, eyecare vouchers, hybrid working, private healthcare, a great learning environment and opportunity and many more perks!
Key Skills:
- Experience of work on a Service Desk
- Database management experience, particularly SQL Server
- Customer-facing experience
- IT qualifications, particularly in the Microsoft stack
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Junior Service Desk Analyst employer: Proactive Appointments
Join a dynamic team as a Junior Service Desk Analyst in Slough, where you'll benefit from a supportive work culture that prioritises employee growth and development. With a competitive salary and an impressive benefits package including hybrid working options, private healthcare, and a focus on continuous learning, this role offers a fantastic opportunity for recent graduates to kickstart their careers in IT within a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Junior Service Desk Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for service desk roles and practice your answers. We recommend doing mock interviews with friends or family to build your confidence and get comfortable talking about your skills.
✨Tip Number 3
Show off your skills! If you've got experience with SQL Server or any IT qualifications, make sure to highlight these during your conversations. We want to see how you can bring value to the team, so don’t be shy about your achievements!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly. So, get your application in and let’s get you that Junior Service Desk Analyst position!
We think you need these skills to ace Junior Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Junior Service Desk Analyst role. Highlight any relevant experience, especially in customer-facing roles and database management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging – we love a bit of personality!
Show Off Your IT Skills:Since this role involves working with SQL Server and the Microsoft stack, make sure to mention any relevant qualifications or experiences. We’re keen to see how you can contribute to our team with your tech know-how!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team!
How to prepare for a job interview at Proactive Appointments
✨Know Your Tech
Brush up on your knowledge of SQL Server and the Microsoft stack. Be ready to discuss any relevant projects or experiences you've had with these technologies, as they will likely come up during the interview.
✨Customer Service Skills Matter
Since this role is customer-facing, prepare examples of how you've successfully handled customer queries or issues in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Understand the Company Culture
Research the company’s values and work culture. Being able to articulate why you want to work there and how you align with their mission can set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if the company is the right fit for you.
