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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage Microsoft 365 environments.
- Company: Join a dynamic team focused on tech solutions in Exeter.
- Benefits: Enjoy hybrid working, travel opportunities, and a supportive work culture.
- Why this job: Perfect for problem-solvers eager to grow their tech skills in a fast-paced environment.
- Qualifications: Experience with Microsoft 365, strong communication skills, and a passion for learning required.
- Other info: Equal opportunities employer committed to protecting your personal data.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
IT Support Technician
Hybrid Working in Exeter
Are you a proactive and ambitious IT professional looking to take the next step in your career? Join a dynamic and growing team where your skills will make a real impact.
Our client are seeking an enthusiastic IT & Communications Support Technician to be the go-to tech expert for their regional offices. You’ll be the first point of contact for IT support, resolving a wide range of technical issues and ensuring smooth day-to-day operations. With a strong focus on Microsoft 365 and cloud technologies, you’ll play a key role in maintaining a secure and efficient IT environment.
This is a fantastic opportunity for someone who thrives in a fast-paced setting, enjoys problem-solving, and is eager to grow their technical expertise. You’ll also have the chance to travel to other UK offices, expanding your experience and network.
What You’ll Do:
- Provide hands-on desktop support and manage ticket queues
- Troubleshoot hardware, software, and network issues
- Support and maintain Microsoft 365 and Windows environments
- Handle device deployment, user onboarding/offboarding, and mobile management
- Collaborate with third-party vendors and internal teams
- Champion a security-first mindset in all tasks
What You’ll Bring:
- Experience with Microsoft 365, Windows 10/11, Active Directory
- Strong communication and organisational skills
- A self-motivated, can-do attitude with a passion for learning
- Basic networking knowledge and familiarity with Apple iOS
IT Support Technician
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
IT Support Technician employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Windows environments, as these are crucial for the role. Consider taking online courses or certifications to boost your knowledge and demonstrate your commitment to potential employers.
✨Tip Number 2
Network with current IT professionals in your area, especially those working in similar roles. Attend local tech meetups or join online forums to gain insights and possibly get referrals that could help you land the job.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. Be ready to discuss these during interviews to highlight your hands-on experience and proactive approach.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailor your conversations and questions during interviews to reflect your understanding of their mission, which can set you apart from other candidates.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft 365, Windows environments, and any IT support roles you've held. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and your proactive approach to IT support. Mention specific examples of how you've resolved technical issues in the past and your passion for learning new technologies.
Highlight Soft Skills: In your application, emphasise your strong communication and organisational skills. Provide examples of how you've effectively collaborated with teams or supported users in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows 10/11, and Active Directory. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting a variety of IT issues, be ready to walk through your problem-solving process. Consider preparing a couple of scenarios where you successfully diagnosed and fixed a technical problem.
✨Emphasise Communication Skills
As you'll be the first point of contact for IT support, strong communication is key. Practice explaining technical concepts in simple terms, as this will show your ability to assist users who may not be tech-savvy.
✨Exhibit a Security-First Mindset
Given the emphasis on maintaining a secure IT environment, be prepared to discuss your understanding of security best practices. Share any experiences where you prioritised security in your previous roles.
