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For Companies At a Glance
- Tasks: Provide fast technical assistance and solve computer system issues for internal customers.
- Company: Join a dynamic team at Proactive Appointments, a leading employment agency.
- Benefits: Earn £190/day with potential remote work options and a supportive environment.
- Why this job: Gain hands-on experience in IT support while helping others and enhancing your tech skills.
- Qualifications: Client Support qualifications like MCSA or CompTIA A+ and experience with Windows PCs required.
- Other info: Only suitable applicants will be contacted; we value your privacy and data protection.
The predicted salary is between 36000 - 54000 £ per year.
My client are seeking a Temporary Support Desk Technician to join their team and provide fast and useful technical assistance on computer systems. You will be required to answer queries on basic technical issues and offer advice to internal customers to solve their issues.
An excellent IT Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Skills and Experience:
- Client Support qualifications (eg MCSA, CompTIA A+) or equivalent with related work experience is required
- Experience supporting Windows PCs and iPhones mobile devices
- Experience and technical knowledge of the following is desirable: Windows OS, Microsoft O365 Applications, TEL internal BU software, Dell computers and peripherals, and remote access solutions
- Experience of iVanti LANDesk, MECM, Malwarebytes, Windows Defender, Redstor backup will be advantageous
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously.
Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/.
IT Support Technician employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as iVanti LANDesk and Malwarebytes. Having hands-on experience or even a basic understanding of these tools can set you apart during the interview.
✨Tip Number 2
Brush up on your customer service skills, as being patient and customer-oriented is crucial for this role. Consider preparing examples from your past experiences where you successfully resolved technical issues while maintaining a positive interaction with customers.
✨Tip Number 3
Practice explaining technical concepts in simple terms. Since you'll need to communicate effectively with internal customers, being able to break down complex issues into understandable solutions will demonstrate your communication skills during the interview.
✨Tip Number 4
Network with current or former IT Support Technicians to gain insights about the role and the company culture. This can provide you with valuable information that you can use to tailor your responses during the interview process.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and qualifications, such as your Client Support certifications (like MCSA or CompTIA A+) and any specific technical skills mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and ability to communicate technical information clearly. Mention your experience with Windows PCs, iPhones, and any relevant software like iVanti LANDesk or Malwarebytes.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This will demonstrate your ability to handle queries effectively and your customer-oriented approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for an IT Support Technician role.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills related to Windows OS, Microsoft O365 Applications, and any other relevant software mentioned in the job description. Be prepared to discuss your experience with these technologies and how you've used them to solve problems in the past.
✨Demonstrate Customer Service Skills
As an IT Support Technician, you'll be dealing with internal customers who may be frustrated. Highlight your ability to remain patient and communicate effectively. Share examples of how you've successfully handled difficult customer interactions in previous roles.
✨Prepare for Common Technical Questions
Anticipate questions that may test your troubleshooting skills. You might be asked to walk through how you would resolve a specific technical issue. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, the tools they use, or the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
