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- Tasks: Lead IT support in a dynamic lab environment, ensuring data integrity and system compliance.
- Company: Join a leading organisation committed to innovation and excellence.
- Benefits: Enjoy competitive salary, private medical insurance, and regular social events.
- Why this job: Make a real impact in IT while supporting cutting-edge laboratory systems.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Great opportunities for career growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Working with a leading organisation for an experienced IT Support Lead. This role is critical in supporting regulated laboratory environments, ensuring data integrity, system compliance, and robust IT service delivery across laboratory and enterprise systems.
Key Responsibilities
- Administer Chromatography Data Systems (CDS), including Empower, with responsibility for user account management, system backups, and data archiving.
- Support and configure laboratory-specific systems such as Empower and LAC/E.
- Collaborate closely with Quality Assurance and laboratory teams to ensure data integrity and full compliance with audit trail requirements.
- Coordinate with external vendors regarding system upgrades, patches, and service-level agreements.
- Implement and maintain validated states for computerized systems in compliance with GxP, 21 CFR Part 11, and EU Annex 11.
- Develop, execute, and maintain validation protocols for IT systems and laboratory informatics platforms.
- Support internal and external audits, addressing findings in a timely and effective manner.
- Maintain comprehensive documentation for IT processes, validation activities, change control, and system configurations.
- Manage system configurations, custom fields, and integrations with laboratory instruments.
IT Operations & Infrastructure
- Provide leadership and daily direction to team members, ensuring efficient ticket management and resolution.
- Deliver desk-side, phone-based, and ticket-based support for hardware, software, and enterprise applications.
- Maintain and repair desktops, laptops, and associated peripherals.
- Monitor and maintain server hardware, configure virtualization platforms (eg, Hyper-V), and manage backup solutions such as Veeam.
- Ensure Microsoft updates are applied to non-managed Servers.
- Administer Active Directory, including account creation and deactivation, structural maintenance, and management of security and distribution groups.
- Configure and support Citrix Servers and manage NAS devices (eg, Synology, QNAP) for backup purposes.
- Utilise remote-control tools to resolve desktop and user issues.
- Manage relationships with external IT and laboratory system service providers.
- Participate in special projects and on-call duty rotations as required.
Benefits
- Competitive salary and comprehensive benefits package, including:
- Annual leave plus bank holidays
- Company pension contributions
- Private medical insurance or health cash plan
- Life assurance and income protection schemes
- Employee assistance programme
- Discounted gym membership
- Regular social events and company activities
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
IT Support Lead employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in regulated environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Chromatography Data Systems and compliance protocols. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've handled IT support challenges and ensured data integrity in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Lead role. Highlight your experience with Chromatography Data Systems and any relevant compliance knowledge. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved IT service delivery or ensured data integrity in previous roles. This helps us see the impact you can make.
Be Clear and Concise: When writing your application, be clear and concise. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication that gets to the point—just like we do in our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Proactive Appointments
✨Know Your Systems Inside Out
Make sure you’re well-versed in Chromatography Data Systems, especially Empower. Brush up on user account management, system backups, and data archiving. Being able to discuss these topics confidently will show that you’re ready to hit the ground running.
✨Understand Compliance Requirements
Familiarise yourself with GxP, 21 CFR Part 11, and EU Annex 11 regulations. Be prepared to discuss how you’ve ensured data integrity and compliance in past roles. This knowledge is crucial for the role and will demonstrate your commitment to maintaining high standards.
✨Showcase Your Leadership Skills
As an IT Support Lead, you’ll need to lead a team effectively. Think of examples where you’ve successfully managed ticket resolution or provided direction to team members. Highlighting your leadership experience will set you apart from other candidates.
✨Prepare for Technical Questions
Expect questions about server hardware, virtualization platforms like Hyper-V, and backup solutions such as Veeam. Brush up on your technical knowledge and be ready to explain how you’ve handled similar systems in previous jobs. This will help you demonstrate your expertise.
