At a Glance
- Tasks: Provide hands-on IT support for hardware, software, and network issues.
- Company: Join a dynamic team in a fast-paced tech environment.
- Benefits: Competitive daily rate, onsite role, and opportunities for growth.
- Other info: Exciting chance to collaborate on infrastructure upgrades and projects.
- Why this job: Make a real impact by solving problems and supporting users daily.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and relevant certifications preferred.
We are seeking a proactive and technically skilled IT Support Engineer to join our growing team. The ideal candidate will provide hands-on support for hardware, software, and network issues, ensuring smooth day-to-day operations across the organization. This role is perfect for someone who thrives in a fast-paced environment and enjoys solving problems with a customer-first mindset.
Key Responsibilities
- Provide first and second-line technical support to internal users via phone, email, and in-person
- Diagnose and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms
- Install, configure, and maintain desktops, laptops, printers, and other peripherals
- Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
- Monitor and maintain IT systems, ensuring uptime and performance
- Document support issues and resolutions in the ticketing system (e.g., Jira, ServiceNow)
- Assist with onboarding/offboarding processes including device setup and account provisioning
- Support remote users and troubleshoot VPN, connectivity, and collaboration tools
- Collaborate with other IT team members on infrastructure upgrades and projects
- Ensure compliance with IT policies, security protocols, and data protection regulations
Required Skills & Qualifications
- Proven experience in IT support or helpdesk roles (2+ years preferred)
- Strong knowledge of Windows OS, Microsoft 365, and networking concepts
- Familiarity with Active Directory, Exchange, and remote desktop tools
- Excellent troubleshooting and communication skills
- Ability to prioritize tasks and manage time effectively
- Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft MCP) are a plus
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
IT Support Engineer – 11642JS employer: Proactive Appointments
Join a dynamic and supportive team as an IT Support Engineer, where your technical skills will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for professional development and hands-on experience in a fast-paced environment. Located onsite, you will enjoy the benefits of direct interaction with colleagues and the chance to make a meaningful impact on our operations.
