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- Tasks: Provide first and second line IT support to staff via various channels.
- Company: Join an internationally renowned company with a fantastic reputation.
- Benefits: Enjoy hybrid working options and opportunities for professional growth.
- Why this job: Gain hands-on experience in a dynamic IT environment with diverse technologies.
- Qualifications: Experience with Windows, Apple IOS, Active Directory, and service desk software required.
- Other info: Work in an ITIL aligned environment and enhance your troubleshooting skills.
The predicted salary is between 28800 - 42000 £ per year.
IT Support Analyst – Hybrid working We are looking for an experienced IT Support Analyst to join a fantastic new client of ours who are an internationally renowned company. Role objective The core objective is to provide first and second line support to staff within the company, assisting them with hardware and software problems via phone, email, remotely and in person, with a focus on service restoration and communicating with the customer on progress. Job Purpose As an IT Support Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies. Experience Microsoft Windows versions 10 Apple IOS installation, configuration and troubleshooting Active Directory user and group administration Audio Visual and video conference technologies and hardware Anti-virus installation and centralised deployment/management tools (e.g. Sophos) Remote/Secure access & VPN solutions (particularly FortiClient) WAN/LAN Technologies Service Desk call logging software (Fresh Service) Wi-Fi Technologies (specific…
IT Support Analyst employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarize yourself with ITIL principles, as this role is aligned with ITIL practices. Understanding the framework will help you demonstrate your ability to work effectively in a structured support environment.
✨Tip Number 2
Brush up on your troubleshooting skills for both Windows and Mac systems. Being able to quickly diagnose and resolve issues will set you apart from other candidates.
✨Tip Number 3
Gain hands-on experience with the specific tools mentioned in the job description, such as Fresh Service for call logging and Sophos for anti-virus management. Familiarity with these tools can give you a significant advantage.
✨Tip Number 4
Prepare to discuss your experience with remote support solutions, especially FortiClient for VPN. Highlighting your knowledge in secure access technologies will show that you're ready for the hybrid working environment.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Windows and Apple IOS. Include specific examples of how you've provided first and second line support in previous roles.
Craft a Strong Cover Letter: In your cover letter, emphasize your problem-solving skills and your ability to communicate effectively with customers. Mention your familiarity with ITIL practices and any experience you have with service desk software like Fresh Service.
Showcase Technical Skills: List your technical skills clearly, focusing on areas such as Active Directory administration, audio-visual technologies, and VPN solutions. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Proactive Appointments
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows, Apple IOS, and any troubleshooting you've done. Highlight specific examples where you resolved hardware or software issues, as this will demonstrate your capability in a practical context.
✨Understand ITIL Principles
Since the role is in an ITIL aligned environment, familiarize yourself with ITIL concepts. Be ready to explain how you have applied these principles in previous roles, especially in service restoration and customer communication.
✨Communicate Clearly
Effective communication is key in IT support. Practice explaining technical issues in simple terms, as you may need to assist non-technical staff. Show that you can keep customers informed about their support requests.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a problem on the spot. Think through common issues related to desktops, laptops, and network technologies, and be ready to walk the interviewer through your thought process.
