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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic legal environment.
- Company: Join a leading professional services firm with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for growth.
- Why this job: Make a real difference by supporting legal professionals with essential tech solutions.
- Qualifications: 2+ years in IT support, preferably in a law firm, and a degree in IT.
- Other info: Must have a valid UK driving licence and be ready to travel between offices.
The predicted salary is between 30000 - 48000 £ per year.
Job Description
IT Support Analyst
Our client is looking for an IT Support Analyst with 2-5 years IT support experience from a Law Firm or other professional services firm, ideally you will be Degree educated . You must also be willing and able to travel between various offices on a regular basis and as such a driver/car owner is an essential pre-requisite for this role.
Working arrangements will be Hybrid working based with 3 days per week required on site.
Key skills & experience
- 2+ years of experience in an IT support role, preferably within a law firm or legal environment.
- Provide first and second-line technical support to end-users via phone, email, or in-person.
- Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripherals.
- Assist with setup, configuration, and maintenance of IT equipment and systems specific to legal practice, such as case management software and document management systems
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Relevant certifications such as Microsoft Certified Professional (MCP), or similar are advantageous.
- Experience with a range of operating systems including Windows and macOS
- Familiarity with ITIL or similar incident management frameworks.
- Experience with remote desktop applications and help desk software.
- Knowledge of legal-specific software and systems such as case management, document management, and time recording software.
- Understanding of data protection regulations and confidentiality in a legal context.
- Driving Licence: A valid UK driving license is required.
- Car Owner
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.Â
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
IT Support Analyst employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios, especially in a legal context. Practise your responses to technical questions and think about how you can demonstrate your problem-solving skills.
✨Tip Number 3
Show off your certifications! If you've got any relevant qualifications like MCP, make sure to highlight them during interviews. They can really set you apart from the competition.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience in IT support, especially if you've worked in a law firm or similar environment. We want to see how your skills match what we're looking for!
Showcase Relevant Skills: Don’t forget to showcase your technical skills! Mention your experience with operating systems like Windows and macOS, as well as any relevant certifications. This will help us see that you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great candidate. We love seeing enthusiasm and a personal touch!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Proactive Appointments
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the hardware and software used in legal environments. Be ready to discuss your experience with case management and document management systems, as well as any relevant certifications like MCP.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. Think about times when you provided first or second-line support and how you handled tricky situations—this will show your potential employer that you're proactive and resourceful.
✨Understand the Legal Context
Familiarise yourself with data protection regulations and confidentiality requirements in a legal setting. Being able to discuss these topics will demonstrate your understanding of the unique challenges faced by IT support in law firms.
✨Be Ready to Discuss Your Travel Plans
Since this role requires travel between offices, be prepared to talk about your availability and willingness to drive. Highlight your flexibility and how you can manage your time effectively while balancing hybrid working arrangements.
