At a Glance
- Tasks: Provide 1st and 2nd Line IT support to users via phone and remote tools.
- Company: Join a dynamic team in a fully remote role with immediate start.
- Benefits: Competitive daily rate, flexible work environment, and opportunity for growth.
- Other info: Fast-paced environment with a focus on customer satisfaction and teamwork.
- Why this job: Make a real difference by solving tech issues and helping users thrive.
- Qualifications: Experience in IT support, strong communication, and problem-solving skills required.
The predicted salary is between 40000 - 45000 £ per year.
Our client is looking for an experienced IT Service Desk Analyst to join their team on a contract basis. This is a fully remote role requiring an immediate start. The successful candidate will provide 1st and 2nd Line technical support in a fast-paced, customer-focused environment.
Remote Outside IR35 £150 – 175 per day
Essential Requirements
- Previous experience in a 1st and/or 2nd Line Service Desk support role.
- Microsoft ENTRA
- Excellent verbal and written communication skills.
- Confident and professional telephone manner.
- Ability to communicate technical information clearly to non-technical users.
- Strong troubleshooting and problem-solving skills.
- Must be available to start immediately.
- Candidates currently serving a notice period or unavailable until the end of June will not be considered.
Key Responsibilities
- Provide 1st and 2nd Line IT support to end users via phone and remote support tools.
- Log, manage and resolve incidents and service requests in line with agreed SLAs.
- Troubleshoot hardware, software, application and connectivity issues.
- Escalate complex issues where necessary and work collaboratively with wider IT teams.
IT Service Desk Analyst employer: Proactive Appointments
Join a dynamic and supportive team as an IT Service Desk Analyst, where your expertise will be valued in a fully remote environment that prioritises work-life balance. Our company fosters a culture of continuous learning and professional development, offering you the opportunity to enhance your skills while providing exceptional support to our clients. With competitive daily rates and a commitment to employee well-being, this role is perfect for those seeking meaningful and rewarding employment.
