At a Glance
- Tasks: Provide hands-on IT support and troubleshoot a variety of tech issues.
- Company: Join a busy IT team at a leading company in Coventry.
- Benefits: Permanent position with competitive salary and flexible working hours.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Be the go-to tech hero and make a real difference on-site.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
IT Helpdesk Support Analyst Onsite We are looking for an experienced IT Helpdesk Support Analyst to join our client's busy IT team on a permanent basis.
Based at their Coventry site, you'll provide hands-on IT support across both office and warehouse environments, ensuring users receive a high level of technical support and customer service.
This is a varied, fast-paced role that requires someone who enjoys being visible on-site, is happy to get involved wherever needed, and can confidently support a wide range of IT issues.
As part of the role, you'll also participate in an on-call rota which includes nights and weekends , so flexibility is essential.
Key Responsibilities Provide 1st and 2nd line IT support to office and warehouse users.
Troubleshoot and resolve hardware, software and network issues.
Manage user accounts, permissions and security through Active Directory.
Deploy and maintain devices using SCCM.
Support printers, label printers and other peripheral devices.
Assist with the setup, maintenance and troubleshooting of handheld scanners and other mobile devices.
Build, configure and deploy desktops, laptops and associated hardware.
Escalate complex issues where appropriate while maintaining ownership through to resolution.
Support IT projects, upgrades and site initiative...
IT Helpdesk Support Analyst employer: Proactive Appointments
Proactive Appointments is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration in the Financial Services sector. With a strong emphasis on employee growth, we provide ample opportunities for professional development and skill enhancement, all while enjoying the flexibility of a hybrid working model. Our supportive culture encourages teamwork and values each individual's contributions, making it a rewarding place to build your career.
