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For Companies At a Glance
- Tasks: Support business applications and manage helpdesk tickets while troubleshooting issues.
- Company: Join a dynamic client focused on enhancing their business strategy and financial objectives.
- Benefits: Enjoy hybrid working with competitive pay and potential for contract extension.
- Why this job: Be part of a team that values innovation and continuous improvement in tech solutions.
- Qualifications: No specific qualifications required; just a passion for IT and problem-solving.
- Other info: This role offers a chance to gain hands-on experience in various key business applications.
The predicted salary is between 45000 - 75000 £ per year.
Job Description
IT Business Applications Support
Our client is looking for an Business Applications Support Analyst to join immediately on a contract basis. The role will be Hybrid working and be initially 3 to 6 months with long term extension thereafter.
Hybrid working
£225 – 250 p/day
Inside IR35
Key Experience & Responsibilities
- Support of Business Applications – provide assistance on a daily basis when required.
- Becoming a fully competent systems administrator in a variety of key business applications such as the Finance system, In-House Applications and Point of sales systems.
- Manage helpdesk tickets using internal helpdesk system
- Work with Application providers to ensure smooth running of systems and that SLA's are adhered to
- Able to troubleshoot issues in order to identify the root cause in order to provide a solution
- Continuously review and improve existing application support processes and ensure that documentation is kept updated
- Work as directed on any other business projects and tasks required by the business with the aim of supporting the UK's business strategy and financial objective
- Provide some basic technical IT support to the Business when required
- Support the Business Change team for system changes and projects as required
- Responsible for understanding and implementing system configuration required in support of new or changed functionality
- Assist with the User Acceptance testing of new or changed functionality, identifying test areas and writing test scripts
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
IT Business Applications Support employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Applications Support
✨Tip Number 1
Familiarise yourself with the specific business applications mentioned in the job description, such as finance systems and point of sale systems. Having a solid understanding of these tools will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss past experiences where you've successfully identified and resolved issues in business applications. This will show your potential employer that you can handle the challenges of the role effectively.
✨Tip Number 3
Network with professionals in the IT support field, especially those who have experience with business applications. Engaging with others in the industry can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 4
Prepare to discuss your experience with helpdesk systems and ticket management. Being able to articulate how you've managed support tickets in the past will highlight your organisational skills and ability to work under pressure.
We think you need these skills to ace IT Business Applications Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the IT Business Applications Support position. Tailor your application to highlight your relevant experience in supporting business applications and troubleshooting issues.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with systems administration, helpdesk ticket management, and any specific business applications you have worked with. Use concrete examples to demonstrate your problem-solving skills and ability to improve processes.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also shows your enthusiasm for the role. Mention how your skills align with the company's objectives and your willingness to support their business strategy.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Proactive Appointments
✨Understand the Business Applications
Familiarise yourself with the key business applications mentioned in the job description, such as finance systems and point of sale systems. Being able to discuss your experience or knowledge of these applications will show your potential employer that you are prepared and capable.
✨Demonstrate Troubleshooting Skills
Prepare examples of how you've successfully troubleshot issues in previous roles. Be ready to explain your thought process in identifying root causes and implementing solutions, as this is a crucial part of the role.
✨Highlight Your Helpdesk Experience
If you have experience managing helpdesk tickets, be sure to mention it. Discuss any systems you've used and how you prioritised tasks, as this will demonstrate your ability to handle the responsibilities of the position effectively.
✨Show Willingness to Learn and Adapt
Express your enthusiasm for continuous improvement and learning new systems. Mention any past experiences where you've adapted to new technologies or processes, as this aligns with the role's requirement for supporting system changes and projects.
