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- Tasks: Support IT applications, troubleshoot issues, and manage helpdesk tickets.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Enjoy hybrid working, flexible hours, and potential long-term contracts.
- Why this job: Be part of a collaborative environment that values your input and skills.
- Qualifications: 5+ years in IT Applications Support with strong communication and analytical skills.
- Other info: Immediate start available; only suitable applicants will be contacted.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for an experienced IT Applications Support Engineer Analyst to start ASAP on an initial 6 month contract. This is for an immediate start.
Hybrid working
Skills/Experience
- 5+ Years min. in an IT Applications Support role
- Strong business applications experience
- Logical troubleshooting capability
- Strong verbal and written communication skills
- Good organisation skills
- Ability to take part in workshops with business users to gather requirements for changes within applications
- Quality and objective analysis of data and process
- Understanding of SQL, Power BI and APIs
- Good understanding of Microsoft packages, Office, Visio and Project
- Good Configuration skills
- Follow processes and documentation
- Manage workload and helpdesk tickets using internal helpdesk system
- Able to work with Application providers and ensure smooth running of systems and SLAs are adhered to
- Deliver key areas of internal changes ie online documents, workflows & products
- Continuously review & improve application support processes and ensure that documentation is kept updated
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/.
IT Applications Support Engineer employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Applications Support Engineer
✨Tip Number 1
Familiarise yourself with the specific applications and tools mentioned in the job description, such as SQL, Power BI, and APIs. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills by practising logical problem-solving scenarios. Being able to demonstrate your thought process in resolving issues will showcase your capabilities effectively.
✨Tip Number 3
Prepare to discuss your experience in gathering requirements from business users. Think of examples where you've successfully collaborated with stakeholders to improve application processes.
✨Tip Number 4
Showcase your organisational skills by being ready to talk about how you manage workloads and helpdesk tickets. Providing concrete examples of how you've improved efficiency in previous roles can be very persuasive.
We think you need these skills to ace IT Applications Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Applications Support. Focus on relevant skills such as troubleshooting, SQL, and your ability to manage helpdesk tickets. Use specific examples to demonstrate your expertise.
Craft a Strong Cover Letter: Write a cover letter that addresses the key requirements mentioned in the job description. Emphasise your strong communication skills and your experience in gathering requirements from business users. Show enthusiasm for the role and the company.
Showcase Relevant Skills: In your application, clearly outline your experience with Microsoft packages, Power BI, and API understanding. Mention any specific projects where you improved application support processes or managed internal changes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for an IT Applications Support Engineer.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL, Power BI, and APIs during the interview. Be prepared to discuss specific projects where you utilised these skills, as this will demonstrate your technical proficiency and relevance to the role.
✨Demonstrate Problem-Solving Abilities
Since logical troubleshooting is key for this position, come prepared with examples of past challenges you've faced in IT applications support. Explain your thought process and how you arrived at a solution, showcasing your analytical skills.
✨Communicate Clearly
Strong verbal and written communication skills are essential. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. This will help you connect better with the interviewers and show that you can effectively communicate with business users.
✨Prepare for Requirement Gathering
As the role involves participating in workshops to gather requirements, think about how you would approach this task. Be ready to discuss your experience in working with stakeholders and how you ensure their needs are met while maintaining application integrity.
