Proactive Appointments is seeking an experienced Service Desk Team Lead to drive operational excellence across the IT Service Desk. This hands-on leadership role involves coaching engineers, improving ticket quality, reducing aged tickets and delivering first-class customer service.
Based in the UK, this office-based position leads day-to-day performance, promotes accountability and best practice, and acts as the first escalation point to ensure incidents are managed efficiently and service
#J-18808-LjbffrService Desk Team Lead - Elevate Performance & Coaching in High Wycombe employer: Proactive Appointments
Proactive Appointments is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration in the Financial Services sector. With a strong emphasis on employee growth, we provide ample opportunities for professional development and skill enhancement, all while enjoying the flexibility of a hybrid working model. Our supportive culture encourages teamwork and values each individual's contributions, making it a rewarding place to build your career.
