At a Glance
- Tasks: Lead IT service operations, ensuring performance and governance across the UK business.
- Company: Join a highly regulated organisation with a focus on technology leadership.
- Benefits: Competitive salary, career development opportunities, and a chance to influence technology strategy.
- Other info: Collaborate with senior leaders and global teams in a dynamic, customer-focused setting.
- Why this job: Make a real impact on IT services and drive continuous improvement in a global environment.
- Qualifications: Proven experience in IT service management and strong leadership skills.
The predicted salary is between 61408 - 70089 £ per year.
An exciting opportunity has arisen for an experienced Head of IT Service Operations to join a highly regulated organisation in a key technology leadership role. You'll be responsible for the performance, governance and resilience of IT services across the UK business. Working within a global technology model, you'll lead Service Operations, ensuring technology services are secure, efficient and aligned with business objectives. This is a highly visible role offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function.
The Role
- IT Service Integration and Management (SIAM)
- Service performance, governance and continual improvement
- Major Incident and Problem Management
- Vendor and supplier management
- IT risk, controls and regulatory compliance
- Business Continuity and Operational Resilience
- IT policy and Information Security governance
- Leadership and development of the IT Service Operations team
Working closely with senior business leaders and global technology teams, you'll ensure IT services remain resilient, customer-focused and fit for the future.
About You
You'll be an accomplished IT leader with significant experience in IT Service Management.
Head of IT Service & Operations employer: Proactive Appointments
As a leading organisation in the technology sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our commitment to operational excellence and innovation not only empowers our team members to influence technology strategy but also offers them unique opportunities to thrive in a highly regulated environment. Located in the UK, we provide a supportive atmosphere where collaboration and continuous improvement are at the forefront, making us an exceptional employer for those seeking meaningful and rewarding careers.
