At a Glance
- Tasks: Lead a team to manage and restore technology services during major incidents.
- Company: Dynamic tech company focused on operational excellence and innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a fast-paced environment with opportunities for career advancement.
- Why this job: Make a real impact by leading incident management and ensuring service continuity.
- Qualifications: Proven leadership experience in incident management and excellent communication skills.
The predicted salary is between 61816 - 75552 £ per year.
Head of Command Centre Incident Management Hybrid We are seeking an experienced and highly motivated Head of Command Centre Incident Management to lead our UK Command Centre function.
This is a critical leadership role responsible for ensuring the rapid restoration of technology services during major incidents, minimising business disruption, and driving operational excellence across the IT estate.
You will lead a team of Incident Management professionals, providing strategic direction and operational oversight while acting as the central point of coordination during high-priority service disruptions.
The role requires exceptional communication skills, with the ability to confidently engage both technical teams and senior business stakeholders, including executive leadership.
This position may require participation in an on-call rota and occasional work outside standard business hours, including evenings and weekends, to support major incident response.
Key Responsibilities Lead and develop the UK Command Centre and Incident Management team, ensuring high performance and continuous improvement.
Act as the primary point of accountability for the management and restoration of critical technology services during major incidents.
Coordinate technical teams to drive rapid service recovery and minimise business impact during service disruptions.
Head of Command Centre & Incident Management employer: Proactive Appointments
Proactive Appointments is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration in the Financial Services sector. With a strong emphasis on employee growth, we provide ample opportunities for professional development and skill enhancement, all while enjoying the flexibility of a hybrid working model. Our supportive culture encourages teamwork and values each individual's contributions, making it a rewarding place to build your career.
