At a Glance
- Tasks: Provide remote IT support and troubleshoot technical issues for users.
- Company: Join Fordway, a leading IT managed services firm with a collaborative culture.
- Benefits: Enjoy competitive salary, private medical insurance, and generous holiday allowance.
- Other info: Flexible hybrid role with excellent career progression and hands-on development opportunities.
- Why this job: Kickstart your IT career in a dynamic environment with real impact on digital transformation.
- Qualifications: 3 years of IT support experience and strong Microsoft 365 skills required.
The predicted salary is between 30000 - 40000 £ per year.
Fordway is an IT managed services and consultancy firm based in Godalming. Founded in 1991, they specialize in helping mid-sized enterprises and the UK public sector accelerate their digital transformation, optimize IT budgets, and manage complex IT environments.
Fordway are hiring for a Level 1 Service Desk Engineer to join their growing support team. This is a primarily remote role within a Level 0, Level 1, and Level 2 support structure. The Level 1 team handles the majority of incoming technical support requests, ranging from end-user issues to more complex troubleshooting.
The role suits someone who is customer-focused, technically curious, and motivated to develop a long-term career in IT within a fast-paced managed services environment.
- Remote-first role with structured monthly office attendance
- Strong exposure to Microsoft Cloud and enterprise environments
- Hands-on technical development opportunities
- Mix of remote, office-based, and onsite customer support
- Strong career progression opportunity
- Home-based (UK)
Mandatory office attendance: During office weeks, engineers gain hands-on experience including builds, imaging, and collaboration with senior engineers. Occasional onsite visits required for support, troubleshooting, and installations.
Shift Pattern: 37.5 hours per week, Monday-Friday (rotating shifts). Shift flexibility is essential.
Responsibilities include:
- Provide remote end-user IT support via phone and remote tools
- Troubleshoot Windows, Microsoft 365, devices, printers, and networking issues
- Escalate to 2nd/3rd line support where required
- Assist with onsite support and project activities
- Support SLA adherence and service quality standards
Required skills and experience:
- Microsoft Windows Desktop & Server
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- ServiceNow
- Basic TCP/IP networking
- ITIL processes (Incident, Problem, Change, Request Fulfilment)
- Comfortable working independently in a remote environment
- Keen to develop a long-term IT career
- Minimum 3 years' experience in IT Service Desk / Support role
- Experience providing remote and onsite support
- Strong Microsoft 365 support experience
- ITIL Foundation
- Security Clearance
Benefits include:
- ~ 25 days holiday + bank holidays (rising to 28 with service)
- ~ Private medical insurance
- ~ Life assurance (4x salary)
- ~ Pension matched up to 5%
- ~ Holiday buy scheme (up to 1 additional week)
- ~ Homeworking allowance (£300 setup + £100 annually)
- ~ Paid charity day
- ~ Dog-friendly office with free parking
- ~ Quarterly company-funded training lunches
Applicants must be able to work rotating shifts, be commutable to Godalming (office), and can attend the office 1 week per month. They should have strong Microsoft 365 support experience and at least 3 years IT support experience. Permanent applicants only (no contractors).
They are looking to move very quickly on this and want CVs by Friday 22nd morning and will look to set up first stage interviews next week.
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Locations
IT SUPPORT ANALYST (FLEXIBLE HYBRID/ REMOTE WORKING) in Godalming, Surrey employer: Proactive Appointments
Fordway is an exceptional employer that prioritises employee growth and development within a supportive and flexible work culture. With a strong focus on digital transformation, employees benefit from hands-on technical opportunities, structured career progression, and a generous benefits package including private medical insurance and a holiday buy scheme. The hybrid working model allows for a balanced work-life experience while fostering collaboration during monthly office attendance in the picturesque setting of Godalming.
StudySmarter Expert Advice🤫
We think this is how you could land IT SUPPORT ANALYST (FLEXIBLE HYBRID/ REMOTE WORKING) in Godalming, Surrey
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Proactive Appointments values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Proactive Appointments might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Proactive Appointments!
✨Direct Apply to Proactive Appointments
Let's not forget to apply directly through the Proactive Appointments website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT SUPPORT ANALYST (FLEXIBLE HYBRID/ REMOTE WORKING) in Godalming, Surrey
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Proactive Appointments.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Proactive Appointments. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Proactive Appointments
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
