Overview
In this contract role, you will provide hands-on application support for critical client systems on-site in Gloucester. You’ll work within a security-cleared environment, leveraging your networking and software-architecture knowledge to troubleshoot incidents and support stable operations. The role supports cross-functional teams to maintain reliable services and improve observability and automation. This opportunity offers exposure to cloud and DevOps practices in a high-demand, IR35-excluded setting. You will join a mission-driven team focused on secure, resilient software delivery.
Responsibilities
- Provide application support and incident management for client applications
- Troubleshoot and resolve production issues in collaboration with cross-functional teams
- Assist with monitoring, logging, and alerting to ensure service reliability
- Support automation and deployment pipelines to improve incident response
- Engage with security and compliance requirements in a DV-cleared environment
Key requirements
- live UKIC DV clearance
- Understanding of networking and software architectures
- Experience with structured text formats JSON, XML, CSV
- Exposure to programming languages such as Java, JavaScript, Python, and Go (nice to have)
- API definitions: Swagger / Open API 3 (nice to have)
- Shell scripting (nice to have)
- AWS or other cloud platforms’ administration (nice to have)
- Site Reliability Engineering / DevOps mindset (nice to have)
- Infrastructure as code/tools like Terraform, Ansible (nice to have)
- CI/CD pipelines and automation practices (nice to have)
- Understanding of monitoring, logging, and alerting systems (nice to have)
- Kubernetes – cloud or on-prem (nice to have)
- proactive
- collaborative
- communication
- JSON, XML, CSV
- Networking and software architectures
- Java, JavaScript, Python, Go (optional)
Application Support Engineer – DV – 11864JS in Gloucester employer: Proactive Appointments
Join a dynamic team as an IT Support Analyst in the vibrant area near Stamford, where you will benefit from a supportive work culture that prioritises employee growth and development. With a competitive salary and an impressive benefits package including hybrid working options, private medical and dental care, and a subsidised gym membership, this role offers a fulfilling and rewarding career path in a company that values its employees.
