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- Tasks: Support desktop systems and provide top-notch customer service in a dynamic office environment.
- Company: Join one of the largest financial services companies globally, known for innovation and excellence.
- Benefits: Enjoy a collaborative work culture with opportunities for professional growth and development.
- Why this job: Be part of a team that values customer satisfaction and technical expertise in a fast-paced setting.
- Qualifications: Experience with Windows 10, SCCM, Microsoft Office, and basic Active Directory administration required.
- Other info: This role is onsite for five days a week, perfect for those who thrive in an interactive workplace.
The predicted salary is between 36000 - 60000 £ per year.
We are working exclusively with one of the largest Financial Services companies in the world. We are looking for an experienced Desktop Support Engineer to join another individual to look after the local office.
Expected Technical Experience:
- Microsoft Windows o/s (Windows 10) - working knowledge of build, configuration and registry settings.
- Desktop hardware architecture.
- SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting.
- Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration.
- Office 365, TEAMs, Exchange On-line, One Drive and SharePoint.
- Active Directory - basic administration, Group Policy.
- Appsense (Environment Manager & App Manager, basic policy fault finding expertise).
- Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration such as MS Outlook.
- Email security products eg Retarus and an appreciation of white/black Listing.
- Understanding of virtualisation technology eg VMWare.
- Networks - experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity.
- Telephony - office based telephony services, VOIP, mobile device configuration, tethering and mobile peripherals.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
Desktop Support Engineer - 5 days onsite employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer - 5 days onsite
✨Tip Number 1
Make sure to showcase your customer service skills during any interactions. Since this role emphasises high-quality customer service, demonstrating your ability to communicate effectively and resolve issues promptly can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description. Having hands-on experience or being able to discuss your knowledge of Microsoft Windows, SCCM, and Active Directory will show that you're well-prepared for the role.
✨Tip Number 3
Network with current or former employees of the company. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare for technical questions by reviewing common troubleshooting scenarios related to desktop support. Being ready to discuss how you would handle specific issues can demonstrate your problem-solving skills and technical expertise.
We think you need these skills to ace Desktop Support Engineer - 5 days onsite
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your technical expertise with Microsoft Windows, SCCM, and Active Directory, as well as your customer service abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for desktop support and your understanding of the financial services sector. Mention specific experiences where you provided excellent customer service and resolved technical issues.
Highlight Technical Skills: In your application, emphasise your proficiency in the required technologies such as Office 365, virtualisation technology, and networking. Use specific examples to demonstrate your knowledge and experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Desktop Support Engineer role.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Technical Skills
Make sure to brush up on your knowledge of Microsoft Windows 10, SCCM, and Active Directory. Be prepared to discuss specific experiences where you've successfully deployed applications or resolved technical issues.
✨Demonstrate Customer Service Excellence
Since high-quality customer service is a key requirement, think of examples where you've gone above and beyond to assist users. Highlight your communication skills and ability to handle difficult situations with patience and professionalism.
✨Familiarise Yourself with the Company
Research the financial services company you're interviewing with. Understanding their values, culture, and the specific challenges they face can help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific technical scenarios or customer interactions. Practise articulating your thought process clearly and logically, as this will demonstrate your problem-solving abilities and technical expertise.
