DC Pensions Administration Manager
We are seeking an experienced DC Pensions Administration Manager to support the mobilisation, development and stabilisation of a Defined Contribution (DC) pension administration function.
This is a hands‑on assignment requiring strong operational leadership, technical pensions knowledge and the ability to improve service delivery while embedding sustainable processes and controls.
Key Responsibilities
- Support the mobilisation and day-to-day running of a DC administration team.
- Drive service performance, operational control, accuracy and efficiency.
- Oversee core DC administration activities, including contributions, transfers, retirements, investment switches and reconciliations.
- Monitor and resolve operational issues, exceptions and escalations.
- Ensure robust governance, risk management and regulatory compliance.
- Support team development, coaching and knowledge transfer.
- Identify and implement process improvements.
- Help transition ongoing leadership responsibilities into the established team structure.
Key Skills & Experience
- Strong experience in DC pension administration, ideally within a Master Trust environment.
- Proven experience in operational mobilisation, service recovery or stabilisation.
- Sound technical knowledge of DC administration, investments and reconciliations.
- Strong understanding of operational controls and regulated environments.
- Hands‑on leadership style with excellent problem‑solving skills.
- Strong stakeholder management and communication skills.
- Ability to manage competing priorities and deliver results within a defined timeframe.
Desirable
Experience in pensions transformation or transition projects |Knowledge of AAF 01/06 and The Pensions Regulator's General Code.
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DC Pensions Administration Manager employer: Proactive Appointments
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