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For Companies At a Glance
- Tasks: Manage and support Azure cloud deployments, troubleshoot issues, and develop automation tools.
- Company: Join a prestigious organisation in Kingston upon Thames focused on cloud technology.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: Be part of a cutting-edge team, enhancing cloud performance and security while making a real impact.
- Qualifications: Experience in third-line support, strong Azure knowledge, and advanced SQL and C# skills required.
- Other info: Police Security Clearance checks are necessary; 5 days onsite work.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Cloud Support Engineer - 3rd Line for a prestigious organisation in Kingston upon Thames. This role offers an exciting opportunity to manage and support Azure cloud deployments, ensuring optimal performance, security, and reliability.
Role Purpose
- Manage and support cloud deployments on Microsoft Azure to ensure efficient, reliable, and secure operations.
- Proactively monitor, troubleshoot, and resolve escalated issues related to customer and application environments.
- Develop and maintain tools, scripts, and automation to improve operational efficiency.
- Provide advanced technical support, ensuring timely resolution of complex incidents and driving continuous improvement.
Key Responsibilities
- Act as a third-line Support Engineer for escalated issues, resolving complex technical problems.
- Investigate and resolve issues related to application functionality, data discrepancies, and cloud infrastructure.
- Proactive Monitoring
- Continuously monitor cloud resources (CPU, memory, storage) to identify potential issues before they impact customers.
- Implement alerts and dashboards to track system health and performance using Azure Monitor and Application Insights.
- Write and maintain SQL scripts to extract, analyse, and rectify data within databases.
- Develop C# scripts/tools to automate tasks, gather application insights, and assist in troubleshooting.
- Oversee Azure deployments, ensuring high availability, scalability, and cost optimisation.
- Manage resource usage limits and proactively adjust configurations to maintain performance.
- Work closely with development, first-line, and second-line support teams to ensure smooth issue resolution.
- Document processes, fixes, and tools for internal use and knowledge sharing.
Essential skills:
- Proven experience in a third-line support or similar role, managing and troubleshooting cloud-hosted solutions.
- Strong knowledge of Microsoft Azure, including monitoring tools, resource management, and cost optimisation.
- Advanced SQL skills for writing, debugging, and optimising queries.
- Proficiency with C# for troubleshooting application code, debugging issues, and working with developers.
- Solid understanding of application troubleshooting, including database and infrastructure-related issues.
- Familiarity with monitoring tools such as Azure Monitor and Application Insights.
- Experience supporting a B2B Azure Cloud environment.
Desirable skills:
- Experience with DevOps tools such as Azure DevOps, CI/CD pipelines, or Terraform.
- Familiarity with other cloud platforms (AWS, Google Cloud) or hybrid cloud environments.
- Knowledge of ITIL practices for incident, problem, and change management.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
Cloud Support Engineer - 3rd Line employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer - 3rd Line
✨Tip Number 1
Familiarise yourself with Microsoft Azure's monitoring tools like Azure Monitor and Application Insights. Being able to discuss your experience with these tools during an interview will show that you understand the key responsibilities of the role.
✨Tip Number 2
Brush up on your SQL and C# skills, as these are essential for the role. Consider working on small projects or scripts that demonstrate your ability to troubleshoot and automate tasks, which can be a great talking point in interviews.
✨Tip Number 3
Network with professionals in the cloud support field, especially those who work with Azure. Engaging in relevant online communities or attending local meetups can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with incident management and problem-solving in a B2B environment. Be ready to share specific examples of how you've resolved complex issues, as this will highlight your suitability for the third-line support aspect of the role.
We think you need these skills to ace Cloud Support Engineer - 3rd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Azure, SQL, and C#. Emphasise any previous roles where you managed cloud deployments or provided third-line support.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Cloud Support Engineer role. Mention specific skills that align with the job description, such as your experience with Azure Monitor and Application Insights.
Showcase Relevant Projects: If you've worked on relevant projects, include them in your application. Detail your role in managing cloud resources, troubleshooting issues, or developing automation tools to demonstrate your hands-on experience.
Prepare for Technical Questions: Anticipate technical questions related to Azure, SQL, and C#. Be ready to discuss your problem-solving approach and provide examples of how you've resolved complex incidents in the past.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Azure Expertise
Make sure to highlight your experience with Microsoft Azure during the interview. Be prepared to discuss specific projects where you've managed cloud deployments, and demonstrate your knowledge of monitoring tools like Azure Monitor and Application Insights.
✨Demonstrate Problem-Solving Skills
As a Cloud Support Engineer, you'll need to resolve complex technical issues. Prepare examples of past challenges you've faced, how you approached them, and the outcomes. This will show your ability to troubleshoot effectively in a high-pressure environment.
✨Prepare for Technical Questions
Expect to be asked technical questions related to SQL and C#. Brush up on writing and debugging SQL queries, as well as troubleshooting application code. Being able to explain your thought process will impress the interviewers.
✨Emphasise Collaboration and Documentation
This role requires working closely with various teams. Be ready to discuss your experience in collaborating with development and support teams, as well as your approach to documenting processes and solutions for knowledge sharing.
