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- Tasks: Provide 1st and 2nd line tech support for IBMi Managed Services.
- Company: Join a dynamic team focused on optimising client systems in a tech-driven environment.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a cutting-edge tech team making a real impact in enterprise solutions.
- Qualifications: Experience with IBM Power i and strong problem-solving skills are essential.
- Other info: We value diversity and are committed to equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are looking for a talented AS400 Operator /Tech Support to join the team
Duties include:
- Being 1st and 2nd line response technical support for IBMi Managed Services. Provide technical consultancy, such as patching and upgrades, as required
- Managing and maintain the remote monitoring systems for onsite and cloud-based platforms. This includes automated script development and monitoring.
- Proactive client management by providing telephone and remote assistance to ensure that client systems and Enterprise Cloud for IBMi are fully optimised.
- Record incidents that are either reported by the clients or alerted by the systems, managing the incidents to a 'close'.
Required experience:
- Demonstrable high-level technical capability on IBM Power i.
- Demonstrable experience of working in a complex enterprise-level Power i environment
- IBM i OS, BRMS, Work Management, Performance Management
- SQL, CL, SSL, Key Management, Mimix, IBM Storewize (V5000/V7000 for example) Power VM, Flash and virtualisation, Halcyon and Zabbix (Desirable)
- Skill in solving technically challenging problems involving Power i based application and hardware issues.
- Excellent documentation and record management skills and attention to detail, must be able to write clear and understandable procedures.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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AS400 Operator/Tech Support employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AS400 Operator/Tech Support
✨Tip Number 1
Familiarise yourself with IBM Power i systems and the specific technologies mentioned in the job description. Having a solid understanding of these systems will not only boost your confidence but also allow you to engage in more meaningful conversations during interviews.
✨Tip Number 2
Network with professionals already working in AS400 or tech support roles. Join relevant online forums or LinkedIn groups where you can ask questions and gain insights about the role, which can help you stand out as a knowledgeable candidate.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to IBM i OS and other technologies listed in the job description. This will help you demonstrate your problem-solving skills effectively during the interview process.
✨Tip Number 4
Showcase your documentation and record management skills by preparing examples of past work where you’ve created clear procedures or managed incidents. Being able to discuss these experiences will highlight your attention to detail and organisational abilities.
We think you need these skills to ace AS400 Operator/Tech Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IBM Power i and any relevant technical skills mentioned in the job description. Use specific examples to demonstrate your capabilities in a complex enterprise-level environment.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the AS400 Operator/Tech Support role. Emphasise your problem-solving skills and experience with remote monitoring systems, as well as your ability to provide excellent client support.
Showcase Technical Skills: In your application, clearly outline your technical skills related to IBM i OS, SQL, CL, and any other relevant technologies. Mention any experience with automated script development and monitoring tools like Halcyon and Zabbix.
Attention to Detail: Ensure that your application is free from errors and clearly formatted. Given the emphasis on documentation and record management in the job description, this will reflect your attention to detail and professionalism.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Technical Skills
Make sure to highlight your experience with IBM Power i and related technologies during the interview. Be prepared to discuss specific projects or challenges you've faced, as this will demonstrate your technical capability and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world technical issues. Think of examples where you provided 1st and 2nd line support, managed incidents, or optimised client systems. This will show your practical experience and readiness for the role.
✨Emphasise Documentation Skills
Since excellent documentation is crucial for this role, be ready to discuss how you manage records and write procedures. You might even want to bring samples of your documentation to showcase your attention to detail.
✨Demonstrate Proactive Client Management
Talk about your approach to client management and how you ensure their systems are fully optimised. Share examples of how you've provided proactive support, whether through telephone assistance or remote monitoring, to illustrate your commitment to client satisfaction.