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- Tasks: Provide 1st and 2nd line tech support for IBMi Managed Services.
- Company: Join a dynamic team focused on optimising client systems in a tech-driven environment.
- Benefits: Enjoy opportunities for remote work and professional development.
- Why this job: Be part of a supportive culture that values problem-solving and innovation.
- Qualifications: Experience with IBM Power i and strong technical skills are essential.
- Other info: Only suitable applicants will be contacted for interviews.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are looking for a talented AS400 Operator / Tech Support to join the team
Duties include:
- Being 1st and 2nd line response technical support for IBMi Managed Services. Provide technical consultancy, such as patching and upgrades, as required
- Managing and maintain the remote monitoring systems for onsite and cloud-based platforms. This includes automated script development and monitoring.
- Proactive client management by providing telephone and remote assistance to ensure that client systems and Enterprise Cloud for IBMi are fully optimised.
- Record incidents that are either reported by the clients or alerted by the systems, managing the incidents to a ‘close’.
Required experience:
- Demonstrable high-level technical capability on IBM Power i.
- Demonstrable experience of working in a complex enterprise-level Power i environment
- IBM i OS, BRMS, Work Management, Performance Management
- SQL, CL, SSL, Key Management, Mimix, IBM Storewize (V5000 / V7000 for example) Power VM, Flash and virtualisation, Halcyon and Zabbix (Desirable)
- Skill in solving technically challenging problems involving Power i based application and hardware issues.
- Excellent documentation and record management skills and attention to detail, must be able to write clear and understandable procedures.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.Â
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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AS400 Operator employer: Proactive Appointments
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AS400 Operator
✨Tip Number 1
Familiarise yourself with IBM Power i systems and ensure you can discuss your experience confidently. Highlight any specific projects or challenges you've tackled in this area during your conversations.
✨Tip Number 2
Brush up on your technical consultancy skills, especially around patching and upgrades. Be prepared to share examples of how you've optimised client systems in the past.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing for potential technical scenarios that may arise during interviews. Think about how you would approach common issues related to Power i applications and hardware.
✨Tip Number 4
Showcase your documentation skills by being ready to discuss how you manage records and write procedures. Clear communication is key, so practice explaining complex concepts in simple terms.
We think you need these skills to ace AS400 Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IBM Power i and any relevant technical skills mentioned in the job description. Use specific examples to demonstrate your capabilities in managing complex enterprise-level environments.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the AS400 Operator role. Emphasise your experience in technical support, incident management, and client communication. Show enthusiasm for the position and how you can contribute to the team.
Highlight Technical Skills: In your application, clearly list your technical skills related to IBM i OS, SQL, CL, and any other relevant technologies. Provide examples of how you've used these skills in previous roles to solve complex problems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional, as attention to detail is crucial for this role.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Technical Skills
Make sure to highlight your experience with IBM Power i and any relevant technologies during the interview. Be prepared to discuss specific projects or challenges you've faced, as this will demonstrate your technical capability and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world technical issues. Think of examples where you provided 1st and 2nd line support, managed incidents, or optimised client systems. This will show your practical experience and readiness for the role.
✨Emphasise Documentation Skills
Since excellent documentation is crucial for this role, be ready to discuss how you manage records and write procedures. You might even want to bring samples of your documentation to illustrate your attention to detail and clarity in communication.
✨Demonstrate Proactive Client Management
Talk about your approach to client management and how you ensure their systems are optimised. Share examples of how you've provided proactive support, whether through telephone assistance or remote monitoring, to highlight your customer service skills.