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- Tasks: Provide 2nd line support and ensure smooth office operations.
- Company: Join a leading global financial services company with a strong reputation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for tech enthusiasts who love problem-solving and delivering excellent customer service.
- Qualifications: Experience with Microsoft Windows, SCCM, Office 365, and basic networking is essential.
- Other info: This role requires working onsite five days a week.
The predicted salary is between 36000 - 60000 £ per year.
We are working exclusively with one of the largest Financial Services companies in the world. We are looking for an experienced 2nd Line Support Engineer to join another individual to look after the local office.
Apart from the technical skills below, the KEY requirement is high quality customer service.
Expected Technical Experience:
- Microsoft Windows o/s (Windows 10) - working knowledge of build, configuration and registry settings.
- Desktop hardware architecture.
- SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting.
- Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration.
- Office 365, TEAMs, Exchange On-line, One Drive and SharePoint.
- Active Directory - basic administration, Group Policy.
- Appsense (Environment Manager & App Manager, basic policy fault finding expertise).
- Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration such as MS Outlook.
- Email security products eg Retarus and an appreciation of white/black Listing.
- Understanding of virtualisation technology eg VMWare.
- Networks - experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity.
- Telephony - office based telephony services, VOIP, mobile device configuration, tethering and mobile peripherals.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
Contact Detail:
Proactive Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line Support Engineer - 5 days onsite
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Highlight your customer service skills, as this role places a strong emphasis on high-quality support. Prepare examples of how you've successfully resolved customer issues in the past to showcase your ability to handle challenging situations.
✨Tip Number 3
Research the company’s culture and values, especially since it’s a large financial services firm. Tailoring your conversation to align with their ethos can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and what the team is looking for, which can give you a competitive edge.
We think you need these skills to ace 2nd line Support Engineer - 5 days onsite
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your technical expertise with Microsoft Windows, SCCM, and Active Directory, as well as your customer service abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you provided excellent customer service and resolved technical issues effectively.
Highlight Technical Skills: In your application, emphasise your familiarity with the required technologies such as Office 365, virtualisation technology, and networking concepts. Use specific examples to demonstrate your proficiency.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Proactive Appointments
✨Showcase Your Technical Skills
Make sure to brush up on your knowledge of Microsoft Windows, SCCM, and Active Directory. Be prepared to discuss specific experiences where you've successfully resolved technical issues, as this will demonstrate your capability in a 2nd Line Support role.
✨Emphasise Customer Service
Since high-quality customer service is a key requirement, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Familiarise Yourself with the Company
Research the financial services company you're interviewing with. Understanding their products, services, and culture can help you tailor your responses and show genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when troubleshooting issues, as this will showcase your analytical skills and approach to resolving technical challenges.
